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JOBS DESCRIPTIONS 

River and Ocean Jobs Descriptions 

SPORT STAFF 

Position title: Sport Staff
Reports to: Head Cruise Staff
Direct reports: N/A


Position Summary:
The Sport Staff forms part of the Entertainment Department. His/Her primary task is to provide the guests with an enjoyable cruise experience executing quality day and night time activities programmed by the Head Cruise Staff focusing on sports activities.
Sport staff is able to adapt and amend activities to suit all ages and types of passengers always consulting with Head Cruise Staff and Cruise Director.
The Sport Staff has a wide experience and knowledge in sport activities and tournaments. S/He is a clear speaker and be able to use a microphone.
Sparkling positive personality, people's ability and creating of pleasant working environment are key factors for the success of animation team and final product offered.
The Sport Staff reports to the Head Cruise Staff and to the Cruise Director and will assist and co-operate with them in all issues that might arise concerning the Entertainment Department.

Essential Duties and Responsibilities:
1. In accordance with Company’s philosophy, each employee conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.
2. Through programmed animation and sports activities, (which need to be proactive and offer variety) assisting the Head Cruise Staff, provides an outstanding cruise/vacation experience in all required languages onboard for our guests.
3. Organizes and conducts tournaments. Explains and demonstrates principles, techniques, and methods of regulating movement of body, hands, or feet to achieve proficiency in activity. Observes guests during activities to detect and correct mistakes.
4. Explains and enforces safety rules and regulations. Responds and reports any type of emergency.
5. Ensures that all activities are conducted in a lively, safe and professional manner.
6. Rehearses with other members of the team whenever required to ensure coordination.
7. Maintains continual interaction with the guests. Hosts and participates in adult and family recreational programs and activities.
8. Socializes with guests in public areas at all times. Converses with as many guests as possible in the time allotted.
9. Ensures all equipment is ready and available and in working order.
10. Is aware of all the Safety and Operational Standards.
11. Shall be in place and ready to start an activity 15 minutes before the scheduled time and must wait for 15 minutes after the activity start time in case that no passengers show up. These cancellations due to no participation are to be reported to the Head Cruise Staff on the same day. S/He ensures that all activities are conducted in a lively and professional manner inviting passengers proactively to participate.
12. Has a smart presence and follows all uniform and dress code regulations as per company standards.
13. Welcomes passengers at the doors of the main showroom.
14. Does public relations with the passengers in the disco and/or lounge
15. Pay particular attention any passengers travelling alone.
16. Is aware of the content of all excursions and can assist in the sales of excursions.
17. Able to provide babysitting service when there are reservations and if needed.
18. Reports immediately in writing to the Head Cruise Staff any incident, which occurs during the cruise.
19. Assists in the shows when required and acts in any sketch/playback as required.
20. Is aware of and anticipates the needs of the passengers at all times.
21. Has a smart presence and follows all uniform and dress code regulations as per company standards.
22. Assists in disembarkation procedures through Cruise Director and Head Cruise Staff’s instructions; Assists during regular days dispatch and embarkation of guests for shore excursions, including tendering. Helps setting up designated lounge for tender operation and ticket distribution following Cruise Director and Head Cruise Staff’s instructions.
23. Assists and attends Captain’s Cocktail party to provide introductions, socialize and coordinate the flow of the reception line.
24. Participates, together with the rest of animators, in decoration of lounges or open decks for thematic nights or parties, thematic days and special programs (such as, but not limited to, Christmas time, Easter, Halloween)
25. Operates spotlight equipment for production shows according to instructions as needed, when stage staff are required to perform duties backstage. Attends mandatory rehearsals as required.
26. Promote all entertainment activities, Thematic Nights, night activities (tropical party, disco, etc.) daily activities (dance classes, sport activities, social games, art craft, etc.)
27. Attends and participates in meetings, training activities, courses, inspections and all other work-related activities as required and informed.
28. All entertainment staff will sign the “Release right image form”. Pullmantur must, first authorize all photos published on social media networks regarding shows and/or activities done onboard.
29. Participates in crew and passenger drills accordingly. Individual training as per the Monthly Safety Training Program.
30. Does Port Manning when scheduled and required.
31. Follows privilege package as stipulated by the Company.
32. Follows all policies, rules and regulations informed by the company. To the contrary, disciplinary action might be taken.
33. Maintains safe, secure, and healthy environment by following organizational standards, procedures, and regulations.
34. Works closely and cooperates with superiors, colleagues in order to achieve the highest possible passenger satisfaction from the products served.
35. Reports directly to and supports the Head Cruise Staff as the immediate supervisors. Reports to the Cruise Director as Head of Department and supports him/her in all
1. aspects.
36. Maintains and facilitates effective interdepartmental communications. Maintains a professional relationship with all members of the cast, crew and production staff.
37. Be a team player and cooperative.
38. Any additional duties delegated by Head Cruise Staff and Cruise Director.

Training Requirements:
1. Required to speak, read and write in English and Spanish in an Intermediate level in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms.
2. Ability to speak read and write in French, Portuguese, German or Italian language in an Intermediate or Advanced level can be required depending on the ship and the
season the candidate is going to embark.
3. Completion of High School or Vocational Education equivalency preferred.
4. Experience in Hotels, Cruise Lines or hospitality industry related field preferred.
5. Required to operate usual equipment including telephone, computers, radio, micros, costumes, make up, art crafts props and general entertainment equipment.
6. Ability to speak by the microphone to the audience, having control over the public, children and adults.

Previous Experience and Skills
1. Initiative.
2. Ability to communicate respectfully with Department Heads, coworkers and other shipboard employees.
3. Ability to work in a fast-paced environment.
4. Ability to understand and comply with company standards.
5. Ability to adapt fast to new procedures and systems.
6. Minimum of 2 years’ experience in the post or similar.
7. Experience in the Tourism Industry.
8. Experience in the Communication Field.
9. Experience in Public Relations.
10. Experience on scene will be valued.
11. Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy.
12. Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the guest services operation.
13. Ability to communicate diplomatically with Managers, shipboard and shore side employees to resolve problems and negotiate amicable resolutions to challenging issues.
14. Flexibility to manage, focus, direct and encourage a positive dynamic diverse guest services operation by motivating through a changing work environment.
15. Ability to adjust to, and to work in a multinational environment.
16. Ability to adapt fast to new procedures and systems.
17. Attention to details.
18. Ability to be a team player.
19. Strong communication skills are needed.
20. Strong creativity.
21. Ability of social abilities. Be a people’s person.
22. Ample general knowledge.
23. Good and positive outlook.
24. Ability to be self-motivated.
25. Ability to resolve conflicts.
26. High standards of sympathy and friendliness.
27. High level of tolerance and resistance to frustration.
28. Ability to dialogue and communicate non-verbally.
29. Profound knowledge of entertainment techniques and resources especially in the recreational area.
30. Knowledgeable about the touristic medium and the cruising sector.
31. Must be active and dynamic.
32. Ability to improvise and fast reaction to unforeseen circumstances.
33. Strong enthusiasm.
34. Permanent attitude of observation.
35. Ability to control multitudes.
36. Knowledgeable about the scenic arts and the animation field.
37. Knowledge of the rules of basketball, volleyball, ping-pong, shuffle board, etc.
38. One year physical fitness and/or recreational sports instruction background with resorts, sports facilities or related recreational facilities preferred.
Physical requirements:
1. While performing the duties of this job, the shipboard employee is regularly required to stand, walk, use hand to touch, handle, or feel reach with hands and arms, talk or hear, and taste or smell. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
2. All shipboard employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs, as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats.
3. Ability to lift and/or move up to 40 Kilos.
Motivational Responsibilities:
1. Motivation to travel.
2. Envy to work with various nationalities.
3. Interested in working and being part of a team.

APPLY NOW ONLINE

If you wish to send your application via Email: jobs@oceanjobs.ro

Urgent Care

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YOUTH STAFF

POSITION SUMMARY
Organizes and leads youth activities, ages 6 months -17 years, in designated activity centers,
assigned areas and throughout the vessel by performing the following essential duties and
responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
All duties and responsibilities are to be performed in accordance with Royal Caribbean
International’s Gold Anchor Standards, SQM standards, USPH guidelines,
environmental, and safety policies.
Each shipboard employee may be required to perform all functions in various venues and
throughout the ship.
In accordance with Royal Caribbean International’s philosophy of Anchored in
Excellence , each employee conducts oneself in a professional and courteous manner at all
times. This consists of physical and verbal interactions with guests or fellow shipboard
employees and/or in the presence of guest contact and crew areas.
Participates in embarkation procedures by disseminating information 1. regarding
the Adventure Ocean Program, Youth Evacuation Plan, and directing and
escorting guests to staterooms.
2. Determines the activities to initiate based on the ages and the needs of the
children assigned to participate in the scheduled activity. Organized and leads a
variety of established age appropriate activities. The established programs are as
follows:
o The Royal Babies (6-18 months) and Royal Tots (18-36 months) Playgroups
by Fisher Price® for parents and their youngest cruisers; Age-appropriate
activities that combine skill-building with storytelling, creative arts, music,
and Fisher Price® toys.
The Aquanaut Program (3-5) offers Sail into Story-time, o Adventure Science,
Adventure Art, Adventure Theater and specific theme sessions such as Pirate
Night, Pajamarama Movie Night, and Animal Kingdom. As well, it offers a
variety of both active and passive games.
o The Explorer Program (6-8) offers Adventure Science, Adventure Art,
Adventure Theater and specific theme sessions such as Pirate Night, Rock n’
Roll Party and Extreme Olympics. The Program also offers games and
activities to encourage the children to work together and meet new friends.
o The Voyager Program (9-11) offers a variety of activities and games that are
designed to encourage participation in a fun atmosphere. Adventure Science,
Adventure Art, Adventure Theater, scavenger hunts, sporting activities and
specific theme sessions such as Survivor Night, Gladiator Night and Rock n’
Roll Party are also offered.
o The Teens 12-14 and the Teens 15-17 offer activities and events that are
hosted by the Youth Staff. These programs can include Nightclub, a Pool
Party, Karaoke, sporting activities, icebreaker activities, Battle of the Sexes
and Scavenger Hunts.
3. Acts as a role model for the youth with regard to leadership, friendliness,
diplomacy, honesty, fair play, sportsmanship and open-mindedness. Exercises
discretion and good judgment when interacting with the children. Maintains a
constant awareness of the children’s whereabouts and their safety. Intervenes
when a conflict arises or when a child needs extra attention or assistance in order
to enjoy the activities. Responds to any type of emergency.
4. Directs children in eating, resting, and toileting.
5. Helps children develop habits of caring for own clothing and picking up and
putting away toys and books.
6. Maintains discipline within assigned group to ensure safety precautions are
followed.
7. Serves meals and refreshments to children and regulates rest periods.
8. Communicates with parents in a tactful and courteous manner to generate a high
level of comfort. Acts as liaison between the Youth Activities Manager and the
parents.
9. Keeps current on children trends regarding music, dance crazes, fads, computer
games, reading materials and physical activities.
10. Organizes teen-related activities. Performs Disc Jockey duties for teen parties.
Operates audio equipment to play music and keeps inventory of music library.
11. Assists youth of all ages with computer operation, instruction and navigation, etc.
12. the inventory
of equipment and supplies. Notifies the Youth Activities Manager when repairs
or replacement is needed.
13. Assists the Youth Activities Manager in planning, organizing and implementing
entertaining and educational programs for all ages 6 months -17 years.
14. Follows the detailed safety and security measures of the Youth Evacuation Plan in
the even of an emergency while children are under the supervision of the Youth
Staff. Utilizes good judgment and pays close attention to all details when
escorting children to the parents or guardians in the assigned muster stations.
15. May participate in a variety of activities associated with Shore Excursions, Cruise
Programs and/or the Sports Deck.
16. Prepares a variety of reports and letters utilizing personal computer system and
equipment.
17. Attends meetings, training activities, courses and all other work-related activities
as required.
18. Performs related duties as required. This position description in no way states or
implies that these are the only duties to be performed by the shipboard employee
occupying this position. Shipboard employees will be required to perform any
other job-related duties assigned by their supervisor or management.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements:
 Bachelor’s degree in education, recreation or related field from an accredited university or
college or the international equivalent.
 Three to five years experience working with large groups of youths ages 6 months -17
years.
 Experience working in school sponsored youth groups, YMCA, camps or similar
positions preferred.
 Infant and child CPR certification and life saving certification from the American Red
Cross or similar certifying organization preferred.
 Ability to mediate, diffuse and/or resolve problems and negotiate resolutions.
 Ability to design creative activities while containing costs.
 Working knowledge of computers, internet access and the ability to navigate within a
variety of software packages such as Excel, Word and Power Poin
Internal Candidate Requirements:
In addition to the stated hiring requirements, internal candidates are required to fulfill the
following:
Completion of one full contract with a performance rating of satisfactory  or above.

Language Requirements:

 Ability to speak English clearly, distinctly and cordially with guests.
 Ability to communicate in English tactfully with guests or parents to mediate, diffuse
an/or resolve problems and negotiate resolutions.
 Ability to read and write English in order to understand and interpret written procedures.
This includes the ability to give and receive instructions in written and verbal forms and
to effectively present information and respond to questions from guests, supervisors and
coworkers.
 Ability to speak additional languages such as Spanish, French or German preferred.

Physical Requirements:
While performing the duties of this job, the shipboard employee is regularly required to stand;
walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or
smell. Specific vision abilities required by this job include close vision, distance vision, color
vision, peripheral vision, depth perception, and ability to adjust focus.
All shipboard employees must be physically able to participate in emergency life saving
procedures and drills. Full use and range of arms and legs as well as full visual, verbal and
hearing abilities are required to receive and give instructions in the event of an emergency
including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds

APPLY NOW ONLINE  

If you wish to send your application via
E-mail : jobs@oceanjobs.ro

Stroke Services

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Cruise Staff 


POSITION SUMMARY

Hosts and participates in shipboard recreational, entertainment and social programs geared
towards adults and families. Serves as master of ceremonies to motivate, inform and entertain
small and large groups of guests throughout their cruise vacation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

All duties and responsibilities are to be performed in accordance with Royal Caribbean
International’s Gold Anchor Standards, SQM standards, USPH guidelines, environmental, and
safety policies.
Each shipboard employee may be required to perform all functions in various venues and
throughout the ship.
In accordance with Royal Caribbean International’s philosophy 1. of Anchored
inExcellence , each employee conducts oneself in a professional and courteous manner
at all times. This consists of physical and verbal interactions with guests or fellow
shipboard employees and/or in the presence of guest contact and crew areas.
2. Maintains continual interaction with the guests. Hosts and participates in adult and
family recreational programs and activities.
3. Participates in embarkation and debarkation procedures by disseminating information,
and directing and escorting guests to staterooms and or exits.
4. Socializes with guests in public areas at all times in accordance with Royal Caribbean
International’s Gold Anchor Standards. Visits guest lounges at specified times to
converse with as many guests as possible in the time allotted.
5. Attends Captain’s Cocktail Party and Welcome Back Party to provide introductions,
collect invitations, socialize and coordinate the flow of the reception line.
Participates in greeting and directing guests on and off the gangways 6. when the ship has
arrived in the ports of call.
7. Participates and hosts Family Activities creating an atmosphere welcome to guests of
all ages.
8. Assist Explorations at the front desk, back office ticket processing, and dispatching
tours when necessary dependant on ticket sales.
9. Instructs and participates in the ShipShape Program or Sports Court activities on
Voyager class ships, by instructing, organizing or facilitating various activities and/or
tournaments. May serve as master of ceremonies for the activities.
10. Participates in shows and events presented by the Cruise Director’s Division by taking
part in skits, and/ or simple dance routines. Instructs, organizes or facilitates various
activities and/or tournaments. May serve as master of ceremonies for activities. This
includes, but is not limited to: the Welcome Aboard Show, Farewell Show, Cruise Staff
Cocktail Shows, Captain’s cocktail reception, Crown & Anchor Club, island activities,
etc. Voyager class ships events include Royal Promenade and Studio B; Ultra Voyager
class ships include FlowRider.
11. Participates as master of ceremonies or host for special group functions such as, but not
limited to, charters, affinity, promotional, incentive, presentations, and various theme
night arrangements.
12. Operates spotlight equipment for production shows according to instructions as needed,
when stage staff are required to perform duties backstage. Attends mandatory rehearsals
as required. Assists in the coordination of audio or visual equipment for events as
needed.
13. Performs stilt walking for parades on Voyager and Ultra Voyager class ships as
necessary.
14. Assembles and disassembles pre and post activity props and equipment. Returns items
to storage area.
15. Maintains inventory of various prize lockers, office supplies and consumable items
utilized in the backstage areas. Coordinates with the Cruise Programs Administrator,
Central Stores and Provision area when requisitioning supplies.
16. Attends meetings, training activities, courses and all other work-related activities as
required.
17. Performs related duties as required. This position description in no way states or
implies that these are the only duties to be performed by the shipboard employee
occupying this position. Shipboard employees will be required to perform any other
job-related duties assigned by their supervisor or management.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements:
Two years master of ceremonies or professional entertainment (theatre, o music, dance,
comedy, etc.) experience with resorts, cruise lines, entertainment or recreational
industries required.
o Ability to provide a special talent or skill as a personal specialty class for activity
planner preferred. Activity class offerings preferred: dance instruction, craft classes,
fitness classes, singing, etc.
o Ability to capture and manage the attention of a large group of people with microphone
effective and courteous microphone techniques. Experience on a microphone required.
o Ability to provide basic instruction to a large group of people.
o Ability to utilize customer service skills by exercising authority and discretion to satisfy
guests in a manner consistent with Royal Caribbean International’s Gold Anchor
Standards.
o Working knowledge of computers, internet access, and the ability to navigate within a
variety of software basic packages.
o Completion of high school or basic education equivalency required.
o Degree from a college or university in the theater, performance or dance preferred.
Internal Candidate Requirements:
In addition to the stated hiring requirements, internal candidates are required to fulfill
the following:
o One full year experience with the company in original position hired for.
o Meet expectations on most current evaluation onboard.
Language Requirements:
o Ability to speak English clearly, distinctly and cordially with guests.
o Ability to read and write English in order to understand and interpret written
procedures. This includes the ability to give and receive instructions in written and
verbal forms and to effectively present information and respond to questions from
guests, supervisors and co-workers.
o Ability to speak additional languages such as Spanish, Portuguese, Italian, French or
German preferred and taken preferably to European itineraries. Language aptitude
testing may be requested. Fluency must be at a level to host activities and socialize with
audiences of guests.


Physical Requirements:
Must be physically fit and able bodied enough to be trained to perform o stilt walking in
the parades onboard.
o While performing the duties of this job, the shipboard employee is regularly required to
stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear;
and taste or smell. The employee must frequently lift and/or move up to 50
pounds. Specific vision abilities required by this job include close vision, distance
vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
o All shipboard employees must be physically able to participate in emergency life saving
procedures and drills. Full use and range of arms and legs as well as full visual, verbal
and hearing abilities are required to receive and give instructions in the event of an
emergency including the lowering of lifeboats. Ability to lift and/or move up to 50
pounds. 

Apply Now online  

If you wish to send  your application via e-mail : jobs@oceanjobs.ro

Rheumatology

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POSITION SUMMARY - IT SUPPORT 

Assists in the IT Operations onboard the vessel supporting all Hotel related computer equipment, with a particular focus on, but not limited to, Guest Stateroom telephone and interactive television equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Gold Anchor standards, SQM standards, USPH guidelines, environmental, and safety policies.

Each shipboard employee may be required to perform all functions in various service venues and throughout the ship.

1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.
2. Works closely with the Marketing & Revenue Manager to ensure that training classes at the Internet Café are adequately supported for all guests' needs.
3. Provides support for all internet cafe in-stateroom certified applications. Answers, evaluates, and prioritizes requests for assistance from users experiencing problems with Internet Cafe in-stateroom hardware, software, networking, and other computer-related technologies. Interviews user to collect information about the problem and performs diagnostic procedures to determine the source of error.
4. Determines whether internet cafe in-stateroom problem is caused by hardware such as modem, printer, cables, etc. Handles problem recognition, research, isolation, resolution and follows-up for routine user problems through the established Help Desk procedure via the GWI Help Desk software. In case of escalation, problem ticket should be routed to the IT supervisor. Logs and tracks issues using problem management database, and maintains history records and related problem documentation. Prepares standard statistical reports, such as help desk incident reports. Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate. Installs personal computers, software, and peripheral equipment.
5. Assembles and configures basic network components and associated services. Sets up and maintains basic network operations, including assembly of network hardware. Performs basic network troubleshooting to isolate and diagnose common network problems. Upgrades basic network hardware and software components as required. Installs, upgrades and configures network printing, directory structures, rights, security, software and files services. Provides users with network technical support. Responds to needs and questions of users concerning their access of network resources. Installs and tests necessary software and hardware. Performs scheduled maintenance as required.
6. Installs, upgrades and configures internet cafe in-stateroom printing, provides users with network technical support. Responds to needs and questions of users concerning their access of network resources. Installs and tests necessary software and hardware.
7. Performs scheduled and preventative maintenance on all hardware and software as required, with a primary focus on maintaining the Internet Café in-stateroom equipment.
8. Ensures all Internet Café in-stateroom hardware is re-imaged and updated with the latest anti-virus applications when it is required.
9. Ensures all PC’s have software installed as per Shipboard Operations database (SBO).
10. Notifies the IT supervisor about any hardware or software issues that can not be resolved onboard.
11. Runs and prepares required reports and metrics from a variety of systems, as requested.
12. Participates in the computer set-up and breakdown for embarkation processing.
13. Attends meetings, training activities, courses and all other work-related activities as required.
14. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.

QUALIFICATIONS
Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:
• Bachelor’s degree in computer science, or related field from an accredited college or
• university or the international equivalent preferred.
• Obtain certification through CompTIA's A+ (validates the latest skills needed by today’s
• computer professionals) & Network+ (validates the knowledge and skills of network professionals).
• Ability to conduct basic LAN and/or WAN troubleshooting diagnostics.
• Knowledge of principles and processes for providing customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
• Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the entire IT operation.
• Minimum six months experience in a user contact network help desk position along with desktop support experience in a Windows environment is preferred.
• Ability to communicate politely to other co-workers, management, and guests to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as word processing, spreadsheets, and presentations.

Internal Candidate Requirements:
In addition to the stated hiring requirements, internal candidates are required to fulfill the following:
• Complete at least one (1) contract in candidate's current position with a Meets Expectations (or above) shipboard evaluation.
• Successfully passing an IT technical assessment at the direction of the IT Infrastructure and Operations Manager / Network Infrastructure Manager (Based on sample questions provided by Shoreside IT).

Language Requirements:
• Ability to speak English clearly, distinctly and cordially with guests.
• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French or German preferred.

Physical Requirements:
• While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must occasionally/frequently/continually lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.


Apply Now 

If you wish to send your application via
E-mail : jobs@oceanjobs.ro

Primary Care

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Security


Position Description
Position Title: Security Guard


POSITION SUMMARY
The Security Guard is responsible for the control of entry to the ship during Gangway Operations and the
screening process as described in the Security Manual in SQM. Actual times to be detailed by ships
routines.
The Security Guard will patrol the ship during the night time hours and implement the Master’s Rules
and Regulations. He/she is under the supervision of the Watch keeping Officer while acting as a
Response Guard or while on the ship's safety rounds. The Chief Officer Safety and/or Security
Officer/Deputy Security Officer and Security Supervisor will be on call to assist him/her should an
occasion arise.

ESSENTIAL DUTIES AND RESPONSIBILITIES
All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s
The Royal Way, SQM standards, USPH guidelines, environmental, and safety policies.
Each shipboard employee may be required to perform all functions in various service venues and
throughout the ship.
In accordance with Royal Caribbean International’s philosophy of Anchored in 1. Excellence , each
employee conducts oneself in a professional and courteous manner at all times. This consists of
physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of
guest contact and crew areas.
2. He/She shall complete the familiarization form of Chapter 2 according to the established procedures.
3. The Security Guard shall have an understanding of the Safety and Quality Management Program
including responsibilities related to the Emergency Plan and Station Bill. An excellent understanding
of the Master's Rules and Regulations and the Company’s Policy and a thorough knowledge of the
Security manual are essential for this position.
4. The Security Guards working hours should be adjusted as appropriate to the ship's routine. He/She
shall monitor the day/night security and prepare a log of activities during the night time hours for
presentation to the Security Officer. The Security Officer will produce a Night Report from this log
for presentation to prescribed ship's management.
The Security Guard shall be familiar with all duties regarding the safety rounds 5. and the gangway
security. (See Security Manual for specific instructions.)
6. The Security Supervisor shall, through his/her observations, preserve the safety of the vessel,
passengers, and the crew.
7. During Safety Rounds the Security Guard shall always be alert and follow the designated procedures.
He/She may be the first person to arrive at the scene of an incident or a fire, and will have to assess a
situation and act accordingly until help arrives.
8. The situation will dictate any action taken by the Security Guard. In the case of a fire alarm, the
Security Guard will respond immediately to the location of the alarm. He/She will then be
responsible for making quick decisions based on previous instructions and experience.
9. The Security Guard shall immediately inform the Duty Officer on the Bridge and any other
concerned Officer of any incident which has occurred.
10. The Security Guard shall always be alert to take emergency action with any situation. The Security
Guard shall be familiar on the use and the location of all safety related equipment as outlined on the
familiarization form of Chapter 2.
11. If an "Alpha Alpha Alpha" occurs, the Security Guard shall follow the established procedures as
described in the appendices.
12. The Security Guard is otherwise instructed to be an additional spotter around the vessel for any type
of problems, being passenger, crew or ship related. The Security Guard shall report immediately any
unusual incidents or situations. He/She shall also report if any abuse of ship's property or abuse of
Shipboard regulations takes place.
13. He/She shall be familiar with the procedures of solving passenger complaints.
14. Security Guards shall conduct frequent security inspections on the crew quarters during his/her duty
hours.
15. The Security Guards shall attends meetings, training activities, courses and all other work-related
activities as required Perform related duties as required.
16. This position description in no way states or implies that these are the only duties to be performed by
the shipboard employee occupying this position. Shipboard employees will be required to perform
any other job-related duties assigned by their supervisor or management

QUALIFICATIONS
Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements:
 Candidates are required to have four (4) years experience in at least one of the following areas; Army
/Maritime/Aviation/Police or Hotel Security environment. The Security Guard should have
experience in physical security with special emphasis on access control, security screening methods,
security screening equipment operation and training ability (x-ray, metal detector,
explosives/narcotics detection).
 The Security Guard must have the ability to operate in a multinational environment.
 Organizational skills combined with literacy and basic knowledge of computers is preferred for this
position.
 He will hold the STCW 95 required Basic Safety Training. They will be thoroughly versed in, and
familiar with, the operation and handling of all related security screening and emergency equipment
used on board the ship.
He should have prior knowledge  of the ISPS code.
Internal Candidate Requirements:
In addition to the stated hiring requirements, internal candidates are
required to fulfill the following:
 Completion of one contract with a performance rating of satisfactory
or above.
Language Requirements:
 Ability to speak English clearly, distinctly and cordially with guests.
 Ability to read and write English in order to understand and interpret written procedures. This
includes the ability to give and receive instructions in written and verbal forms and to effectively
present information and respond to questions from guests, supervisors and co-workers.
 Ability to speak additional languages such as Spanish, French, Italian, Portuguese, German or any
other language is preferred.
Physical Requirements:
 While performing the duties of this job, the shipboard employee is regularly required to stand; walk;
use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The
employee must occasionally/frequently/continually lift and/or move up to 50 pounds. Specific vision
abilities required by this job include close vision, distance vision, color vision, peripheral vision,
depth perception, and ability to adjust focus.
 All shipboard employees must be physically able to participate in emergency life saving procedures
and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are
required to receive and give instructions in the event of an emergency including the lowering of
lifeboats. Ability to lift and/or move up to 50 pounds.

Apply Now 

If you wish to send your application via e-mail : jobs@oceanjobs.ro

Pain Management

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GUEST SERVICE AGENT  

Position Title: Guest Services Officer (GSO1) 1 Stripe
Reports to: Front Desk Manager 5/6 Contract

POSITION SUMMARY
The Guest Services Officer will be responsible for ‘Delivering the Wow’ while demonstrating
exemplary problem resolution skills to our guests at all times. Actively listens and extends
assistance in order to resolve all guest issues and concerns. A strong guest satisfaction
disposition is mandatory, a people person, with a great sense of humor. The Guest Services
Officer must possess outstanding hospitality, focused customer service, strong communication
and organizational skills and effective decision-making abilities. Maintaining a high level of
professional appearance and demeanor at all times. Enhances department and company
reputation by accepting ownership for accomplishing new and different requests, exploring
opportunities to add value to job accomplishments.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Royal Caribbean International expects each shipboard management team member to relentlessly
exemplify the principles of the Anchored in Excellence Credo to all team members. In addition,
all duties and responsibilities are to be performed in accordance with Royal Caribbean
International’s The Royal Way, SQM standards, USPH guidelines, environmental, and safety
policies.
1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence ,
each employee conducts oneself in a professional and courteous manner at all times. This
applies to physical and verbal interactions with guests or fellow shipboard employees and/or
in the presence of guest contact and crew areas.
2. Greets all guests immediately with a friendly and sincere welcome. Uses a positive and clear
speaking voice, taking the time to understand all requests in detail. Responds to escalated
guest concerns in a considerate, professional and positive manner by showing empathy and
listening actively.
3. Always ‘Looking the Part’ the Guest Services Officer plays a key role in being the first
impression for the brand and our guests. Through effective ownership and by taking initiative
to ‘Own the Problem’ the Guest Services Officer will whenever possible seek to take
accountability for delivering outstanding problem resolution.
4. Responsible for being a determined and focused performer in a team of empowered Guest
Services professionals who will strive to deliver focused and extraordinary customer service
in accordance to Guest Services Vision and Mission Statement. Taking ownership and
accountability for reacting to guest feedback and requests effectively and efficiently. Through
maintaining knowledge of all guest ratings and comments assists in maintaining a culture
throughout the Guest Services team for owning issues and resolving to the full.
5. Maintains current knowledge of all ship’s regular events and special functions by reviewing
all available data in order to provide guests with accurate and up-to-date information to
answer questions and handle any special requests.
6. Provides cash and guest account services at the Guest Services desk such as accepting cash
payments, cashing personal or Traveler’s checks or exchanging foreign currencies. Follows
established procedures to maintain, safeguard, balance and reconcile, assigned cash float.
Assists guests during boarding and departure process, including establishing onboard credit,
selling and printing Explorations! Tickets and closing of guest accounts.
7. Provides all services of the Guest Services desk; including, but not limited to: tracing missing
luggage, baby-sitting arrangements, cash services, safety deposit box service, lost and found
service, printing and issuing of guest Sea Pass cards, and broadcasting ships announcements.
8. Assists guests with immigration and customs procedures and forms.
9. Must practice sound and prudent business sense and high professional ethics at all times.
Maintains guests’ confidence and protects organization reputation by keeping guest and
company information confidential.
10. Attends meetings, training activities, courses and all other work-related activities, as required.
11. Proper telephone etiquette is a key requirement. Must ensure that telephones are answered
promptly using positive and clear English communication, using the guest name at all times
where possible. Responsible for spending time manning the Telecom exchange as deemed
required by the Guest Services Management.
12. Enhances department and company reputation by accepting ownership for accomplishing new
and different requests, exploring opportunities to add value to job accomplishments.
13. Maintains safe, secure, and healthy environment by enforcing organizational standards,
procedures, and legal regulations. Effectively monitors, overseas and makes improvements to
workplace safety within the division and throughout the ship. Attends mandatory crew and
guest safety drills as required, including meetings, training activities, courses and all other
work-related activities.
14. Performs related duties as required. This position description in no way states or implies that
these are the only duties to be performed by the shipboard employee occupying this position.
Shipboard employees will be required to perform any other job-related duties assigned by
their supervisor or management.

QUALIFICATIONS
Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements:
· Minimum one-year experience in a customer contact position within the hotel field or related
industry.
· Minimum one-year cash handling experience, and an understanding of US currency and
exchange rates required.
· Proven customer service skills to interact appropriately with guests in a considerate,
Professional and positive manner by showing concern and listening actively.
· Ability to communicate tactfully with guests, department heads and shipboard
· Employees to resolve problems and negotiate resolutions.
· Ability to operate basic office equipment, including telephones, computers and copy
machines.
· Completion of high school or basic education equivalency preferred.
Internal Candidate Requirements:
In addition to the stated hiring requirements, internal candidates are required to fulfill the
following:
In addition to all of the above, a minimum of 90 days completed within the shipboard operation.
Language Requirements:
· Required to speak English clearly and distinctly.
· Aptitude to read and write English in order to understand and interpret written procedures.
This includes the ability to give and receive instructions in written and verbal forms and to
effectively present information and respond to questions from guests, supervisors and
co-workers.
· Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese,
Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.

Physical Requirements:
While performing the duties of this job, the shipboard employee is regularly
required to stand, walk, use hands to touch, handle, or feel, reach with hands
and arms, talk or hear, and taste or smell. The employee must occasionally
lift and/or move up to 50 pounds. Specific vision abilities required by this
job include close vision, distance vision, color vision, peripheral vision,
depth perception and ability to adjust focus.
All shipboard employees must be physically able to participate in emergency
life saving procedures and drills. Full use and range of arms and legs as well
as full visual, verbal and hearing abilities are required to receive and give
instructions in the event of an emergency including the lowering of lifeboats.
Ability to lift and/or move up to 50 pounds.

Apply Now

If you wish to send your application via e-mail : jobs@oceanjobs.ro

Occupational Medicine

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INTERNATIONAL AMBASADOR 

Position Description
Position Title: International Ambassador


POSITION SUMMARY

Manages the international program onboard the vessel to provide language assistance and
translation to non-English speaking guests in order for them to understand and enjoy all
aspects of the cruise experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

All duties and responsibilities are to be performed in accordance with Royal Caribbean
International’s The Royal Way, SQM standards, USPH guidelines, environmental and
safety policies. Each shipboard employee may be required to perform all functions in
various venues and throughout the ship.
In accordance with Royal Caribbean International’s philosophy of Anchored in
Excellence , each employee conducts oneself in a professional and courteous manner at all
times. This consists of physical and verbal interactions with guests or fellow shipboard
employees and/or in the presence of guests and in crew areas.
Manages and coordinates the international program throughout all 1. service related
departments onboard the vessel. This includes coordinating the distribution of
in-stateroom materials and all in-language notices prepared for guests.
2. Assists guests with translating spoken passages, documents, and other material
from one language to another. Provides consecutive or simultaneous translation
between languages. As schedule permits visits international guests during dinner
to provide assistance..
3. Prepares all varieties of documents and announcements including the daily Cruise
Compass in the five core languages utilizing the professionally translated copy
deck. Reviews and ensures the accuracy of all materials distributed to guests.
4. of translation and interpretation services for guests requiring language assistance. Answers
inquiries, offers suggestions, and provides descriptive literature in various
languages pertaining to shore excursions, onboard activities, entertainment, etc. as
provided by onboard divisions and Marketing.
5. Identifies shipboard employees who speak other languages which may be required
to assist guests with translation.
6. Makes announcements in the appropriate core languages over the public
announcement system.
7. Serves as host and/or verbal translator for any type of event or activity with a
large number of non-English speaking guests. This includes but is not limited to,
the Welcome Aboard Show, Farewell Show, Cruise Staff Cocktail Shows, out
island activities, charters, affinity, promotional, and incentive groups,
presentations, and various theme night arrangements.
8. Works closely with the Guest Services staff with all aspects of Customs and
Immigration during the embarkation and debarkation process. Conducts
individual or group presentations to international guests regarding the arrival and
departure procedures. Disseminates information, directs and escorts guests to
staterooms and or exits. May provide translation for Customs and Immigration
Officers.
9. Prepares a variety of reports and letters utilizing company's computer system and
equipment.
10. As a member of the Guest Services staff, performs a variety of duties associated
with the department, this does not include responsibilities of cash or securities.
11. Attends meetings, training activities, courses and all other work-related activities
as required.
12. Performs related duties as required. This position description in no way states or
implies that these are the only duties to be performed by the shipboard employee
occupying this position. Shipboard employees will be required to perform any
other job-related duties assigned by their supervisor or management.
other job-related duties assigned by their supervisor or management.

QUALIFICATIONS
Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements:
 Ability to speak, read and write English, with an additional language mix from four
of the following: Spanish, German and French Italian, and Portuguese. A language
proficiency test may be required.
 Customer service experience utilizing multi-languages in a hospitality industry
preferred.
 Proven customer service multi-lingual skills to interact appropriately with guests in a
considerate, professional and positive manner by showing concern and listening
actively.
Ability to communicate tactfully with guests, department heads  and shipboard
employees to resolve problems and negotiate resolutions.
 Ability to utilize customer service skills by exercising authority and discretion to
satisfy guests in a manner consistent with Royal Caribbean International’s The Royal
Way.
 Working knowledge of computers, internet access, and the ability to navigate within a
variety of desktop publishing software packages. A skills test may be required.
 Bachelor’s degree in hospitality management, business administration or related field
from an accredited college, university or the international equivalent preferred.
Language Requirements:
 Ability to speak the languages stated above clearly, distinctly, and cordially with
guests.
 Ability to read and write any combination of English plus 4 languages as stated
above. This includes the ability to give and receive instructions in written and verbal
forms and to effectively present information and respond to questions from guests,
supervisors and co-workers.
Physical Requirements:
While performing the duties of this job, the shipboard employee is regularly required to
stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear;
and taste or smell. Specific vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception and ability to adjust
focus.
All shipboard employees must be physically able to participate in emergency life saving
procedures and drills. Full use and range of arms and legs as well as full visual, verbal
and hearing abilities are required to receive and give instructions in the event of an
emergency including the lowering of lifeboats. Ability to lift and/or move up to 50

Apply Now

If you wish to send your application via
e-mail : jobs@oceanjobs.ro

Nephrology – Kidney Disease

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GROUP COORDINATOR  

Position Description
Position Title: Group Coordinator

POSITION SUMMARY
Coordinates activities and arrangements for group meetings, conferences and functions
by performing the following essential duties and responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES
All duties and responsibilities are to be performed in accordance with Royal Caribbean
International’s The Royal Way, SQM standards, USPH guidelines, environmental and
safety policies.
In accordance with Royal Caribbean International’s philosophy of Anchored in
Excellence , each employee conducts oneself in a professional and courteous manner at all
times. This consists of physical and verbal interactions with guests or fellow shipboard
employees and/or in the presence of guest contact and crew areas.
Maintains desk hours throughout the cruise to meet with group 1. representatives.
Responsible for the scheduling of the Conference Center, Executive Boardroom,
Multi-media room and the Business Services areas.
2. Consults with representatives of client group or organization to plan details such
as number of persons expected, display space desired, and food service schedule,
etc.
3. Resolves conflicts quickly and efficiently and provides alternative arrangements
as needed; calculates additional costs. Cross-sells or up-sells products and
services to compliment the cruise experience while increasing revenue.
4. Maintains constant communication with all department heads to plan function
details such as space requirements, time schedule, food and beverage service,s
tage usage, sound and light, and video requirements. Discussions also include
staff requirements and overtime issues. Keeps Cruise Director informed of all
details and proposed conflict resolutions.
Uses company software, such as AffairWhere, to notify various 5. department heads
of the final group arrangements on a timely basis to ensure adequate preparation
time for successful event execution.
6. Directs workers in preparing banquet and convention rooms and erecting displays
and exhibits, equipment, etc.
7. Inspects rooms and displays for conformance to needs and desires of group.
8. Attends functions to minimize confusion and resolve problems such as space
adjustment and need for additional equipment, food, beverage, etc.
9. Arranges publicity, special functions, and performs other duties to promote
goodwill.
10. Coordinates special shore excursion requirements with Explorations!/Shore
Excursion Manager.
11. Organizes group amenities. Up-sells amenities to enhance the group’s vacation
experience, as appropriate.
12. Confers with the Financial Controller's team to ensure accounts are charged
appropriately for additional products and services not included in the original
proposal. Assists the Financial Controller facilitating timely and complete
payment for onboard services rendered.
13. Attends meetings, training activities, courses and all other work-related activities
as required.
14. Performs related duties as required. This position description in no way states or
implies that these are the only duties to be performed by the shipboard employee
occupying this position. Shipboard employees will be required to perform any
other job-related duties assigned by their supervisor or management.

QUALIFICATIONS
Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements:
 1 year event planning and execution experience in a luxury hotel, convention
center, sales, public relations field or in a related hospitality function.
 Proven customer service skills to build and strengthen relationships.
 Ability to up-sell and cross-sell products and services.
 Ability to pay close attention to detail while coordinating many functions simultaneously.
Ability to communicate tactfully with group representative, department  heads and
shipboard employees to resolve problems and negotiate resolutions.
 Ability to conduct meetings efficiently and in a timely manner.
 Ability to utilize customer service skills by exercising authority and discretion to
satisfy guests in a manner consistent with Royal Caribbean International’s The
Royal Way.
 Ability to perform basic math functions with regard to product and service
pricing.
 Working knowledge of computers with e-mail and business related software
packages such as word processing and spreadsheet applications.
 Completion of high school or basic education equivalency preferred.
Language Requirements:
 Ability to speak English clearly, distinctly and cordially with guests.
 Ability to read and write English in order to understand and interpret written
procedures. This includes the ability to give and receive instructions in written
and verbal forms and to effectively present information and respond to questions
from guests, supervisors and co-workers.
 Ability to speak additional languages such as Spanish, French, Italian, Portuguese,
German, Mandarin, or Japanese preferred.
Physical Requirements:
While performing the duties of this job, the shipboard employee is regularly required to
stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear;
and taste or smell. Specific vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception, and ability to adjust
focus.
All shipboard employees must be physically able to participate in emergency life saving
procedures and drills. Full use and range of arms and legs as well as full visual, verbal
and hearing abilities are required to receive and give instructions in the event of an
emergency including the lowering of lifeboats. Ability to lift and/or move up to 50
pounds.

Apply Now 

If you wish to send your application via
e-mail : jobs@oceanjobs.ro

Kidney/Renal Services

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Associate International Ambasador

Tasks / Responsibilities

Position Description
Position Title: Associate International Ambassador

POSITION SUMMARY

This position provides specific language assistance and translation to non-English and
International speaking guests in order for them to understand and enjoy all aspects of the
cruise experience.
As a support role within Guest Services, this position lends assistance to the permanent
International Ambassador where and when needed and as deemed necessary by the Guest
Services Manager.
This position can be extended for the duration or a portion of a season, or on a rotation
basis. If an onboard employee from another area is chosen for this position, they will
revert to their permanent position code onboard after the assignment ends.
The Associate International Ambassadors may also rotate around the fleet as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES
All duties and responsibilities are to be performed in accordance with Royal Caribbean
International’s The Royal Way, SQM Policies and Procedures, USPH guidelines,
environmental, and safety policies. Each shipboard employee may be required to perform
all functions in service various venues throughout the ship.
In accordance with Royal Caribbean International’s philosophy of Anchored in
Excellence , each employee conducts oneself in a professional and courteous manner at all
times. This consists of physical and verbal interactions guests or fellow shipboard
employees and/or in the presence of guest contact and crew areas.
Assist with the International program throughout all service related 1. departments
onboard the ship. This includes and is not limited to:
Provide consecutive or simultaneous interpretation services  for guests
requiring language assistance.
 Must demonstrate a strong written command of the applicable languages to
provide assistance with translations of a variety of documents and
communications for guests; including the daily Cruise Compass, letters and
other collateral materials. Also assists with translations for all other
departments when foreign language translation is needed onboard.
 Review and ensure the accuracy of collateral materials and coordinate the
distribution of in-stateroom materials with the Housekeeping department and
all in-language.
 Translate announcements over the public address system.
 Serve as host and/or translator for any type of event or activity with a large
number of non-English speaking guests. This includes but is not limited to, the
Welcome Aboard Show, Farewell Show, Cruise Staff Cocktail Shows, out
island activities, charters, affinity, promotional, incentive, presentations, and
various theme night arrangements. Voyager class ship events include Royal
Promenade and Studio B.
 Assist the International Ambassador onboard answering inquiries, offering
suggestions, and providing descriptive literature in various languages
pertaining to shore excursions, onboard activities, entertainment, etc.
 Escort guests on shore excursion tours to assist non-English speaking guests.
Utilize opportunity to socialize with guests and available for guest assistance.
 Assist guests with immigration and customs procedures and forms, aspects of
Customs and Immigration during the embarkation and debarkation process.
Conduct individual or group presentations to international guests regarding the
departure and arrival procedures. Disseminates information, directs and
escorts guests to staterooms and or exits. May provide translation for
Customs and Immigration Officers.
2. Must practice sound and prudent business sense and high professional ethics at all
times. Maintains guests’ confidence and protects organization’s reputation by
keeping guest and company information confidential.
3. Perform any duties as set forth by the Guest Services Manager, such as working
the Guest Services desk, liaising with guests, assisting with any established
procedures within the Guest Services division and actively providing support as
the business needs dictate.
4. Attends meetings, training activities, courses and all other work-related activities
as required.
5. Performs related duties as required. This position description in no way states or
implies that these are the only duties to be performed by the shipboard employee
occupying this position. Shipboard employees will be required to perform any
other job-related duties assigned by their supervisor or management.

QUALIFICATIONS
Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements:
Ability to utilize proven multi lingual customer service skills  by exercising
authority and discretion to satisfy guests (some of whom will require high levels
of discretion, patience, tact and diplomacy) in a manner consistent with Royal
Caribbean International’s The Royal Way.
 Ability to speak, read and write clearly, distinctly and cordially in English, plus at
least three additional languages such as Spanish, Italian, French, German or
Portuguese. Additional language mix may also be one of the following: Japanese,
Korean, Finnish, Swedish, Danish, Chinese and Russian. A language proficiency
test may be required
 Ability to read and write English, plus at least two additional languages stated
above, in order to understand and interpret written procedures. This includes the
ability to give and receive instructions in written and verbal forms and to
effectively present information and respond to questions from guests, supervisors
and co-workers
 Ability to pay close attention to detail.
 Working knowledge of computers with e-mail and business related software
packages such as word processing and spreadsheet applications, knowledge to
operate all office equipment and ability to perform basic math functions with
regard to product and service pricing
 Minimum two years front of house managerial/operational experience in a hotel,
cruise line or hospitality industry related field preferred or Bachelor’s degree in
hospitality management, business administration or related field from an
accredited college, university or the international equivalent preferred.
 Flexibility to manage change and ability to work positively and cooperatively in a
diverse team environment to meet overall established timeframes for the Guest
Services division operation
 Should harbor a flexible outlook towards placement throughout the fleet,
considering changing fleet-wide operational business needs.
the following:
Completion of one contract with a performance rating of satisfactory or above.
Language Requirements:
Ability to speak English clearly, distinctly and cordially  with guests.
 Ability to read and write English in order to understand and interpret written
procedures. This includes the ability to give and receive instructions in written and
verbal forms and to effectively present information and respond to questions from
guests, supervisors and co-workers.
 Ability to speak read and write clearly additional languages such as Spanish, Italian,
French, German or Portuguese. Additional language mix may also be one of the
following: Japanese, Korean, Finnish, Swedish, Danish, Chinese and Russian. A
language proficiency test may be required.

Physical Requirements:
While performing the duties of this job, the shipboard employee is regularly required to stand;
walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or
smell. Specific vision abilities required by this job include close vision, distance vision, color
vision, peripheral vision, depth perception, and ability to adjust focus.
All shipboard employees must be physically able to participate in emergency life saving
procedures and drills. Full use and range of arms and legs as well as full visual, verbal and
hearing abilities are required to receive and give instructions in the event of an emergency
including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.

Apply Now 

If you wish to send your application via
e-mail : jobs@oceanjobs.ro

Infectious Diseases

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Assistant Front Desk Manager

Position Title: Assistant Front Desk Manager
Reports to: Front Desk Manager
POSITION SUMMARY


Being a key member of the shipboard management team, the Assistant Front Desk Manager
possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through
industry leading service while demonstrating exemplary problem resolution skills. The Assistant
Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring
complete guest and team satisfaction. This role establishes and drives a positive working
environment and focuses on operational goals where training, leadership, development, and
recognizing overall team performance are paramount. Leading by example and from the front of
the house, the Assistant Front Desk Manager assists the Front Desk Manager in being the ship's
driving advocate for delivering outstanding Customer Service.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Royal Caribbean International expects each shipboard management team member to relentlessly
exemplify the principles of the Anchored in Excellence Credo to all team members. In addition,
all duties and responsibilities are to be performed in accordance with Royal Caribbean
International’s The Royal Way, SQM standards, USPH guidelines, environmental, and safety
policies.
1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence ,
each employee conducts oneself in a professional and courteous manner at all times. This
applies to physical and verbal interactions with guests or fellow shipboard employees
and/or in the presence of guest contact and crew areas.
2. Supervises a front desk team that excels in delivering industry leading service to our guests.
Responsible for motivating, coaching, training, evaluating and tracking development on an
individual and team level.
3. Responsible for assisting the Front Desk Manager in leading a team of empowered
individuals who will strive to deliver focused and extraordinary customer service in
accordance to Guest Services Vision and Mission Statement. Takes ownership and
accountability for reacting to guest feedback and requests effectively and efficiently.
Through maintaining a detailed knowledge of all guest ratings and comments establishes a
culture throughout the Guest Services team for owning issues and resolving to the full. The
Assistant Front Desk Manager will assist the Front Desk Manager to ensure that at all times
the Guest Services team is empowered to achieve these goals and establishes a reputation
for prompt and industry leading service. The Assistant Front Desk Manager will also use
every guest issue as an opportunity to coach and mentor the Guest Services team,
emphasizing empowerment and focusing on a desire to find permanent solutions to guest
feedback.
4. Primarily focused on being visible at the desk to provide all services of the Guest Services
desk including but not limited to lost luggage, babysitting arrangements, cash services,
safety deposit box service, lost and found, printing and issuing guest Sea Pass cards, and
broadcasting ship announcements. Leads by example in displaying exceptional customer
service by being readily available to assist the Guest Services Team at all times.
5. Effectively balances operational needs between the Financial and Guest Services Divisions
through synergetic communication of guest issues, in order to optimize positive guest
comments and ratings of the overall Guest Services operation.
6. Promotes a positive and productive team environment by assisting and mentoring the Guest
Services Officers during their daily operations at the front desk. Develops and provides
both classroom-style and on-the-job training to team members to strengthen their current
performance and preparation for succession planning.
7. Assists the Front Desk Manager in overseeing and planning a balanced front desk schedule
per voyage, taking into consideration proper coverage during the peak times and slow port
afternoons. Ensures proper manning of the front desk during team and training meetings in
addition to mandatory ship board meetings. Facilitates exceptional front desk service by
effectively utilizing experienced team members and new hires in the schedule while taking
into account appropriate language coverage.
8. Develops new ways to enhance and enrich the Guest interaction and service, either one on
one or over the telephone with Guest Services. Maximizes solutions and minimizes
concerns to root causes of Guest issues. Enhances department and company reputation by
accepting ownership for accomplishing new and different requests, exploring opportunities
to add value to job accomplishments.
9. Assigns duties and responsibilities to team members. Observes and evaluates team
members to ensure high quality standards are met. Utilizes all performance management
tools (opportunity logs, action plans, appraisals, progressive discipline) effectively to drive
accountability and enhances career development opportunities.
10. Responds to escalated guest concerns in a considerate, professional and positive manner by
showing empathy and listening actively. Assists Front Desk Manager in taking ownership
with follow up of guest concerns, by managing the Guest Satisfaction Log and effectively
liaising with all division heads to ensure all outstanding issues are appropriately resolved to
the guest satisfaction and in a timely manner.
11. The Assistant Front Desk Manager is primarily a visible front of house position and uses
effective planning and time management skills to properly balance front of house and
essential administrative duties, ensuring all operational needs are met.
12. Ensures the security and proper management of cash floats issued by the Financial
Controller by monitoring the cash transactions at the front desk being able to provide
immediate feedback and assess training needs.
13. Demonstrates aptitude for the management of headcount within assigned area, as it relates
to and supports the business needs of the ship. Ability to identify skill sets in individuals to
promote succession planning and increase retention rate within the fleet-wide Guest
Services operation.
14. Inspect and manage maintenance of workstations, work areas, equipment and such to
ensure efficient service and compliance to standards and procedures.
15. Empathetically deals with sensitive guest issues, for matters related to serious injury,
illness, death and burial at sea. Maintains guest’s confidence and protects organization
reputation by keeping guest and company information confidential. Must practice sound
business sense and high professional ethics at all times.
16. Engages the Front Desk Team in daily operations to achieve and exceed quantitative and
qualitative goals and targets set for Guest Services. Ensures basic understanding of
Balanced Score Card metrics among the Guest Services Officers.
17. Maintains current knowledge of all ship’s regular events and special functions by reviewing
all available data in order to provide guests with accurate information. Assists on ensuring
that all collateral, including core languages, is kept updated and complies with all company
brand standards.
18. Comprehensive knowledge of Customs and Immigration policies and procedures. The
Assistant Front Desk Manager supports the Front Desk Manager to ensure maximum
compliance with all internal requirements and external authorities as it relates to guest
immigration and clearance. As required takes an active role in ensuring a seamless process,
providing organizational structure to all clearance procedures ahead of time to ensure our
guests experience minimal delay.
19. The Assistant Front Desk Manager ensures the guests’ first and last impression of service
delivery is optimized and that our guests receive a welcoming and efficient boarding and
departure experience reflective at all times of our company brand standards. Communicates
continuous updates provided by the Front Desk Manager to the Guest Services Team
members throughout the turnaround day. The Assistant Front Desk Manager assists the
Front Desk Manager in planning, training and ensuring the smooth transition to new
itineraries and seasonal repositioning.
20. Ensures the continuous updating of clear and concise handover notes to eliminate any
possible miscommunication that compromises the efficiency of set processes.
21. Maintains safe, secure, and healthy environment by enforcing organizational standards,
procedures, and legal regulations. Effectively monitors, overseas and makes improvements
to workplace safety within the division and throughout the ship. Attends mandatory crew
and guest safety drills as required, including meetings, training activities, courses and all
other work-related activities.
22. Performs related duties as required. This position description in no way states or implies
that these are the only duties to be performed by the shipboard employee occupying this
position. Shipboard employees will be required to perform any other job-related duties
assigned by their supervisor or management.

QUALIFICATIONS


Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements:
· Minimum one year front of house supervisory experience in a hotel, cruise line or
hospitality industry related field preferred.
· Ability to effectively deal with internal and external guests, some of whom will require
high levels of discretion, patience, tact and diplomacy.
· Knowledge of principles and processes for providing exemplary customer and personal
service including needs assessment, problem resolution and achievement of quality
service standards.
· Ability to communicate diplomatically with managers, shipboard and shore-side
employees to resolve problems and negotiate amicable resolution to challenging issues.
· Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest
services operation by navigating through a changing work environment. Should be able
to utilize and administer the progressive disciplinary action process through coaching and
counseling to improve performance where possible.
· Ability to work positively and cooperatively in a diverse team environment to meet
overall established timeframes for the Guest Services division operation.
· Should harbor a flexible outlook towards placement throughout the fleet, considering
changing fleet-wide operational business needs.
· Working knowledge of computers, internet access, and the ability to navigate within a
variety of software packages such as Microsoft Office.
· Demonstrates a working knowledge to operate all office equipment.
· Completion of high school, basic or vocational education equivalency preferred.
· Working knowledge of US cash handling procedures and foreign exchange required.
Internal Candidate Requirements:
In addition to the stated hiring requirements, internal candidates are required to fulfill the
following:
In addition to all of the above, a minimum of one contract completed within the shipboard
operation. Guest Administration Officer and Guest Departure Officer experiences preferred.

Language Requirements:
*Required to speak English clearly and distinctly.
*Aptitude to read and write English in order to understand and interpret written procedures. This
includes the ability to give and receive instructions in written and verbal forms and to effectively
present information and respond to questions from guests, supervisors and co-workers.
*Ability to speak additional languages such as Spanish, French, German, Italian or Portuguese
preferred but not essential.

Physical Requirements:
While performing the duties of this job, the shipboard employee is regularly required to stand,
walk, use hands to touch, handle, or feel, reach with hands and arms, talk or hear, and taste or
smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision
abilities required by this
job include close vision, distance vision, color vision, peripheral vision, depth perception and
ability to adjust focus.
All shipboard employees must be physically able to participate in emergency life saving
procedures and drills. Full use and range of arms and legs as well as full visual, verbal and
hearing abilities are required to receive and give instructions in the event of an emergency
including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.

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FRONT DESK MANAGER 

Position Title: Front Desk Manager
Reports to: Guest Services Manager
POSITION SUMMARY



Being a key member of the shipboard management team, the Front Desk Manager possesses a
dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through industry leading
service while demonstrating exemplary problem resolution skills. The Front Desk Manager
continually strives to exceed hospitality industry standards, while ensuring complete guest and
team satisfaction. This role establishes and drives a positive working environment and focuses on
operational goals where training, leadership, development, and recognizing overall team
performance are paramount. Leading by example and from the front of the house, the Front Desk
Manager is a ship's driving advocate for delivering outstanding Customer Service.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Royal Caribbean International expects each shipboard management team member to relentlessly
exemplify the principles of the Anchored in Excellence Credo to all team members. In addition,
all duties and responsibilities are to be performed in accordance with Royal Caribbean
International’s The Royal Way, SQM standards, USPH guidelines, environmental, and safety
policies.
1. In accordance with Royal Caribbean International’s philosophy of Anchored in
Excellence , each employee conducts oneself in a professional and courteous manner at all
times. This applies to physical and verbal interactions with guests or fellow shipboard
employees and/or in the presence of guest contact and crew areas.
2. Manages a team that excels in delivering industry leading service to our individual,
international and group guests. Is responsible for motivating, training, evaluating and
tracking development on an individual and team level. Elevates the fleet- wide retention
rate of employees by encouraging the cross training of Guest Services positions within the
division. Strong ability to coach and develop team members on effective problem
resolution skills and aptitudes is a key requirement of this position.
3. Responsible for assisting the Guest Services Manager and playing a key role in leading a
team of empowered individuals who will strive to deliver focused and extraordinary
customer service in accordance to Guest Services Vision and Mission Statement. Takes
ownership and accountability to proactively address guest feedback and provide effective
guest resolution. Through maintaining a detailed knowledge of all guest ratings and
comments establishes a culture for owning issues and resolving to the full. The Front
Desk Manager ensures that at all times the Guest Services team is empowered to achieve
these goals and establishes a reputation for prompt and industry leading service. The
Front desk Manager will coach and mentor the Guest Services team, emphasizing
empowerment and focusing on a desire to find permanent solutions to guest feedback.
4. The Front Desk Manager maintains current working knowledge of customs and
immigration regulations and procedures in order to support the Guest Administration
Officer. Ensures maximum compliance with all internal and external requirements related
to immigration and clearance while fostering a professional working relationship with
Port Agent and Customs and Immigration officials.
5. Able to participate in the boarding process by reviewing immigration documentation such
as passports and Visa to determine validity of documents. During boarding and departure
ensures that the guest first and last impression of service delivery from the front desk is
optimized and that our guests receive a welcoming and efficient boarding and departure
experience reflective at all times of our company brand standards.
6. Effectively balances operational needs between the Financial and Guest Services
Divisions through synergetic communication of guest issues, in order to optimize positive
guest comments and ratings of the overall Guest Services operation. Works with the
Financial Controller to ensure compliance in all financial aspects and maintains
continuous individual and team training relating to cash handling and foreign exchange
procedures. Fulfils float audit requirements.
7. Mentors, develops and provides both weekly classroom-style and on-the-job training to
team members to strengthen their current performance and preparation for succession
planning.
8. Front Desk Manager is responsible for developing a balanced front desk schedule per
voyage, taking into consideration proper coverage during the peak times and slow port
afternoons. Ensures proper manning of the front desk during team and training meetings
in addition to mandatory ship board meetings. Facilitates exceptional front desk service
by effectively utilizing experienced team members and new hires in the schedule while
taking into account appropriate language coverage.
9. Assists the Guest Services Manager in planning and administering the Guest Services
Keyman schedule in conjunction with the shore-side support group. Actively identifies
and monitors the scheduling needs of the Guest Services division.
10. Assigns duties and responsibilities to team members. Observes and evaluates team
members to ensure high quality standards are met. Utilizes all performance management
tools (opportunity logs, action plans, appraisals, progressive discipline) effectively to
drive accountability and enhances career development opportunities.
11. Responds to escalated guest concerns in a considerate, professional and positive manner
by showing empathy and listening actively. Takes ownership with follow up of guest
concerns, by managing the Guest Satisfaction Log and effectively liaising with all
division heads to ensure all outstanding issues are appropriately resolved to the guest
satisfaction and in a timely manner.
12. The Front Desk Manager is a visible front of house position and uses effective planning
and time management skills to properly balance front of house and essential
administrative duties, ensuring all operational needs are met.
13. Inspects and manages maintenance of workstations, work areas, equipment and such to
ensure efficient service and compliance to standards and procedures.
14. Monitors and provides assistance to the Guest Services team in all services of the Guest
Relations Desk including but not limited to scheduling, lost luggage, babysitting
arrangements, immigration, cash services, safety deposit box service, lost and found,
printing and issuing guest Sea Pass cards, departure process and broadcasting ship
announcements. Assists guests with any requests.
15. Assists the Guest Services Manager on compiling all shoreside reports as required.
Assists the Guest Services Manager on the financial aspect of the operation and on
meeting forecasted budget expectations. Through strategic planning strives to identify
business efficiencies within the division’s cost center supporting the company targets and
goals.
16. Empathetically deals with sensitive guest issues, for matters related to serious injury,
illness, death and burial at sea. Maintains guest’s confidence and protects organization
reputation by keeping guest and company information confidential. Must practice sound
business sense and high professional ethics at all times.
17. A driving force in achieving and exceeding quantitative and qualitative goals and targets
set for Guest Services in relations to the Balanced Score Card which include Guest
Satisfaction Ratings, Brand Quality Reviews, Guest Services Reviews, Ships Overall
Appearance, Workplace Safety, Friendliness of Personnel, Cash Over/Short and
Employee Satisfaction.
18. Maintains current knowledge of all ship’s regular events and special functions by
reviewing all available data in order to provide guests with accurate information. Ensures
all collateral, including core languages, is kept updated and complies with all company
brand standards. Acts as an advocate in education the Guest Services Team of Brand
Identity Guidelines.
19. The Front Desk Manager works with the Guest Services Manager in planning and
providing support for all local agencies, ensuring the smooth transition to new itineraries
and seasonal repositioning.
20. Continually updates job knowledge by investigating new trends in customer service,
reviewing professional publications, establishing personal networks, and sharing of best
practices, lessons learned and new benchmarks with shipboard management and
shore-side support groups.
21. Ensures the continuous updating of clear and concise handover notes for all Guest
Services positions to eliminate any possible miscommunication that compromises the
efficiency of set processes.
22. Maintains safe, secure, and healthy environment by enforcing organizational standards,
procedures, and legal regulations. Effectively monitors, overseas and makes
improvements to workplace safety within the division and throughout the ship. Attends
mandatory crew and guest safety drills as required, including meetings, training activities,
courses and all other work-related activities.
23. Performs related duties as required. This position description in no way states or implies
that these are the only duties to be performed by the shipboard employee occupying this
position. Shipboard employees will be required to perform any other job-related duties
assigned by their supervisor or management.

QUALIFICATIONS
Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements:
· Minimum one year front of house supervisory experience in a hotel, cruise line or
hospitality industry related field required.
· Ability to effectively deal with internal and external guests, some of whom will require
high levels of discretion, patience, tact and diplomacy.
· Knowledge of principles and processes for providing exemplary customer and personal
service including needs assessment, problem resolution and achievement of quality
service standards.
· Ability to communicate diplomatically with managers, shipboard and shore-side
employees to resolve problems and negotiate amicable resolution to challenging issues.
· Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest
services operation by navigating through a changing work environment. Should be able
to utilize and administer the progressive disciplinary action process through coaching and
counseling to improve performance where possible.
· Ability to work positively and cooperatively in a diverse team environment to meet
overall established timeframes for the Guest Services division operation.
· Should harbor a flexible outlook towards placement throughout the fleet, considering
changing fleet-wide operational business needs.
· Working knowledge of computers, internet access, and the ability to navigate within a
variety of software packages such as Microsoft Office.
· Demonstrates a working knowledge to operate all office equipment.
· Completion of high school, basic or vocational education equivalency preferred.
· Working knowledge of US cash handling procedures and foreign exchange required.
Internal Candidate Requirements:
In addition to the stated hiring requirements, internal candidates are required to fulfill the
following:
In addition to all of the above, a minimum of two contracts within the shipboard operation as
Guest Administration Officer, Guest Departure Officer and Assistant Front Desk Manager
preferred.
Language Requirements:
· Required to speak English clearly and distinctly.
· Aptitude to read and write English in order to understand and interpret written
procedures. This includes the ability to give and receive instructions in written and verbal
forms and to effectively present information and respond to questions from guests,
supervisors and co-workers.
· Ability to speak additional languages such as Spanish, French, German, Italian or
Portuguese preferred but not essential.
Physical Requirements:
· While performing the duties of this job, the shipboard employee is regularly required to
stand, walk, use hands to touch, handle, or feel, reach with hands and arms, talk or hear,
and taste or smell. The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color
vision, peripheral vision, depth perception and ability to adjust focus.
· All shipboard employees must be physically able to participate in emergency life saving
procedures and drills. Full use and range of arms and legs as well as full visual, verbal
and hearing abilities are required to receive and give instructions in the event of an
emergency including the lowering of lifeboats. Ability to lift and/or move up to 50
pounds.

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Bevarage Operations Supervisor
BEVERAGE OPERATIONS SUPERVISOR
POSITION SUMMARY

Responsible for leading & driving performance across multiple shipboard beverage venues. Bar Supervisors will provide supervision and direction to Bartender Leads within their specified areas of responsibility.
Responsibilities include but are not restricted to:
· Financial Management
· Revenue Generation
· Inventory Management Control
· Beverage Service
· Training and Development
· Code Compliance across public health, safety, environmental, and adherence to beverage and industry related

ESSENTIAL DUTIES AND RESPONSIBILITIES
All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The HACCP guidelines, environmental, and workplace safety policies and procedures. Each shipboard employee may various food and beverage service venues throughout the ship.
In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence , each employee courteous manner at all times. This consists of physical and verbal interactions guests or fellow shipboard employees
contact and crew areas.
General Management
· Support Beverage Management by supervising operations of all beverage venues onboard assigned ship.
· Implements goals and objectives based on food and beverage divisional leadership that support both ship · Committed to the financial success of our own unit and of our company.
· Make guest loyalty a key driver of our business model.
· Authorized and empowered to make decisions at the guest contact point.
· Must be able to work independently as needed in order to maintain daily objectives of beverage venue/concept
· This position description in no way states or implies that these are the only duties to be performed by position. Shipboard employees will be required to perform any other job-related duties assigned by their Inventory Management
· Manage and support Bartender Leads to achieve operational efficiency in their respective venues.
· Bar Supervisors must carefully monitor all expenses and strictly adhere to company’s inventory control operating · Maintain venues with accurate and realistic par levels based on product demand fluctuations.
· Constantly review operating costs in all venues to ensure inventory is not stolen, destroyed, lost or miscounted
· Oversees regular equipment inventories including, but not limited to, glassware, plastic ware, disposables related beverage equipment.
Revenue
· Drive sales and profits to accomplish financial goals through effective communication & execution of service standards.
· Achieve and strive to exceed voyage venue targets for all areas of responsibilities.
· Identify positive revenue influences and prepare action plans to present these recommendations to senior · Implements measures to promote profitability within Beverage Operations.
· Prepare and update schedule to ensure manpower and resources are utilized to maximize venue profitability
Training and development
· Responsible for assessing training needs by reviewing operational weaknesses and deficiencies and provide training to drive venue profitability and guest satisfaction.
· Develop, create, and execute training programs for the benefit of the overall skill set of the Beverage Operations · Conducts regular meetings, briefings and one-on-one sessions on a daily basis with Bar Leads, and front
communication and leadership direction.
· Conducts training for ServSafe Alcohol Awareness
· Advise employees of changes or additions to company or departmental policies.
· Required to evaluate the performance of the Bar Leads and prepare and present action plans. These action measurable objectives for Bar Leads to complete within a certain time frame to achieve business objectives
Venue Supervision
· Maintain high level of supervision & presence in all venues of responsibility.
· Prioritize your supervision, strategically addressing our four pillars: guest satisfaction, crew satisfaction,
environment.
· Exhibits active leadership style by setting positive operational tone in all venues with regular consistent professional · Actively observe service quality; overseeing creative processes with all beverage presentations
· Inspecting cleanliness and organization of venues
· Evaluating work functions in order to determine best service practices
· Recognizing and complimenting strong performers and outstanding service; communicating performance matters requiring attention
· Answers inquiries pertaining to bar services and general information.
· Actively promotes and follows ServSafe responsible service of alcoholic beverages.
· Interacts with guests to answer questions, provide operational information, and promote beverage selections · Suggest appropriate & suitable alternatives if beverage product request is not available in current inventory
· Assists SRBM and SABM in optimizing team schedules including contract lengths and staffing coordination consistent management coverage in all venues.
· Promotes high level of familiarity and knowledge of all current beverage menus.
· Works closely with Management and teams to ensure all functions are executed to guest satisfaction
· Must demonstrate skills in resolving conflict among employees

QUALIFICATIONS
Minimum hiring, language and physical requirements to perform the job
Hiring Requirements:
· High school education or vocational; a minimum of five (5) years beverage-related experience and
education and experience.
· Ability to write reports and business correspondence. Ability to effectively present information and customers.
· Ability to calculate figures and amounts such as discounts, interest, commissions, tips, proportions
Language Requirements
Ability to speak and read English - analyzes and interprets procedure manuals and memos, technical procedures Physical Requirements
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger
reach with hands and arms; talk and hear; and taste and smell. In the event of an emergency, the employee may Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception All shipboard employees must be physically able to participate in emergency life-saving procedures and drills.
as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an boat.
The employee must occasionally lift and/or move up to 50 pounds.
The employee must occasionally work in an environment where guests are permitted to smoke cigarettes and cigars
The employee must occasionally perform wheelchair duties, housekeeping support duties & other assigned non
The employee must be able to perform regular shifts in outdoor environments such as ship open deck areas island destinations.· Adept with basic computer software required to effectively communicate within the division and to administrate Beverage Operation BOH needs
· Actively uses current management systems to monitor staffing levels, performance monitoring and related reports and follows up as needed.
· Working knowledge of public health standards.
· Working knowledge of inventory control methods and standards.
· Ability to provide on-the-job training to Lead Bartender, Bartender, Bar Servers and Bar Utility personnel
· Ability to apply customer service skills according to Royal Caribbean International’s The Royal interacting with guests and coworkers.
Actively follows ServSafe responsible service of alcoholic beverages.
· Successfully passes ServSafe training within the first 30 days of contract.

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Position Description
Position Title: Bartender
POSITION SUMMARY

Bartenders are assigned to work primarily in designated “Assistance bar venue(s)” and can
also be scheduled to support the beverage operation in “Primary bar venue(s)”.
Bartenders actively engage with guests and crew to suggest, prepare and serve both alcoholic
and non-alcoholic beverages in their assigned venue by performing the following essential
duties and responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
All duties and responsibilities are to be performed in accordance with Royal Caribbean
International’s The Royal Way, SQM standards, USPH and HACCP guidelines, ServeSafe,
environmental, and workplace safety policies and procedures. Each shipboard employee may
be required to perform all functions in various food and beverage service venues throughout
the ship.
In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence ,
each employee conducts oneself in a professional and courteous manner at all times. This
consists of physical and verbal interactions guests or fellow shipboard employees and/or in the
presence of guest contact and crew areas.
· Reports to assigned workstation assignments on time, properly groomed and
dressed according to Royal Caribbean International’s The Royal Way. This includes
a clean uniform, name tag and any other uniform related item.
Assigned venue according to individual’s performance history and ability enhance
the venue’s unique concept, atmosphere, success and profitability.
Ability to speak additional languages such as Spanish, French, German, Italian, or
Portuguese are preferred in some venues.
Promotes teamwork within venue to enhance sales performance and guest
satisfaction.Provide fast efficient and professional service and mixology to guests and crew in
all assigned venues including service bar areas.
· Working knowledge of inventory control methods and standards.
· Ability to up-sell and promote drinks and specials. Ability to entertain guests with
tricks and juggling is a plus.
· Ability to apply customer service skills according to Royal Caribbean International’s
The Royal Way when interacting with guests and coworkers.
· Ability to provide on-the-job training to Bar Servers and Bar Utility personnel.
· Completion of high school or basic education equivalency preferred.
· Actively follows ServSafe responsible service of alcoholic beverages.
· Successfully passes ServSafe training within the first 30 days of contract.
Language Requirements
Ability to speak and read English - analyze and interpret procedure manuals and memos,
technical procedures or governmental regulations.
Certain “Primary bar venues” such as Boleros may require staff to demonstrate a more
specific language skill set, including at least English + one of the below languages
· Spanish
· Portuguese
· Italian
Physical Requirements
While performing the duties of this job, the employee is regularly required to stand;
walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and
arms; talk and hear; and taste and smell. In the event of an emergency, the employee
may be required to sit, stoop, kneel or crawl. Specific vision abilities required by this job
include close vision, distance vision, peripheral vision, depth perception and the ability to
adjust focus.
· All shipboard employees must be physically able to participate in emergency
life-saving procedures and drills. Full use/range of motion of arms and legs as
well as full visual, verbal and hearing abilities are required to receive and give
instructions in the event of an emergency requiring the lowering of a life boat.
· The employee must occasionally lift and/or move up to 50 pounds.
· The employee must occasionally work in an environment where guests are
permitted to smoke cigarettes and cigars.
· The employee must occasionally perform wheelchair duties, housekeeping support
duties & other assigned non- revenue related tasks.
· The employee must be able to perform regular shifts in outdoor environments such as
ship open deck areas and private island destinations.

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POSITION DESCRIPTION
POSITION TITLE: BARTENDER LEAD
POSITION SUMMARY

Assigned to, and responsible for leading & driving results in one of our “Premium bar venues.
Responsible, accountable and deeply committed to maintaining the integrity of the venue’s
unique original concepts, while ensuring superior gold anchor beverage service.
This hands-on role requires you to lead by example a team of Senior Bartenders, Assistant
bartenders, Senior Bar Servers and Assistant Bar Servers and Bar Utilities to drive business
success while creating memorable, venue specific experiences to delight and indulge guests.
Reporting to your “Beverage Operations Supervisor” you are also responsible for …
· Driving sales and profits to accomplish set financial targets
· Assessing training needs and providing relevant motivation and coaching to ensure
venue service efficiency, quality and profitability.
· Preparing venue work schedules in compliance with ILO policies.
· Manage personal schedule to accomplish & fulfill both leadership role and beverage
service responsibilities.
· Presenting and documenting regular pre-shift meetings, scheduling, task delegation,
inventory control, product knowledge, mixology, and code compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES
All duties and responsibilities are to be performed in accordance with Royal Caribbean
International’s The Royal Way, SQM standards, USPH and HACCP guidelines,
environmental, and workplace safety policies and procedures. Each shipboard employee may
be required to perform all functions in various food and beverage service venues throughout
the ship.
In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence ,
each employee conducts oneself in a professional and courteous manner at all times. This
consists of physical and verbal interactions guests or fellow shipboard employees and/or in the
presence of guest contact and crew areas.
General Management
· Support Beverage Operations Supervisors by leading operations of designated beverage
venues onboard assigned ship.
· Implements goals and objectives based on food and beverage divisional leadership that
support both ship and fleet initiatives.
· Committed to the financial success of our own assigned venue and of the company.
· Make guest loyalty a key driver of our business model.
· Authorized and empowered to make decisions at the guest contact point.
· Must be able to work independently as needed in order to maintain daily objectives of
beverage venue/concept(s).
· This position description in no way states or implies that these are the only duties to be
performed by the shipboard employee occupying this position. Shipboard employees will
be required to perform any other job-related duties assigned by their supervisor or
management.
Inventory Management
· Manage and support Venue teams to achieve operational efficiency.
· Beverage Operations Supervisors must carefully monitor all expenses and strictly adhere
to company’s inventory control operating procedures.
· Maintain venues with accurate and realistic par levels based on product demand
fluctuations.
· Constantly review operating costs in all venues to ensure inventory is not stolen,
destroyed, lost or miscounted.
· Oversees regular equipment inventories including, but not limited to, glassware, plastic
ware, disposables and replaceable items along with all other related beverage equipment.
· Check and maintain par levels on a regular basis.
Revenue
· Drive sales and profits to accomplish financial goals through effective communication &
execution of all promotional programs and operational service standards.
· Achieve and strive to exceed voyage venue targets for all areas of responsibilities.
· Identify positive revenue influences and prepare action plans to present these
recommendations to senior management.
· Implements measures to promote profitability within your venue (s).
· Prepare and update schedule to ensure manpower and resources are utilized to maximize
venue profitability.
Training and development
· Responsible for assessing training needs by reviewing operational weaknesses and
deficiencies and provide relevant motivation, coaching and training to drive venue
profitability and guest satisfaction.
· Develop, create, and execute training programs for the benefit of the overall skill set of
the Beverage Operations Team.
· Conducts regular meetings, briefings and one-on-one sessions on a daily basis with Bar
Tenders (JR & SR) Bar Servers (JR & SR) to ensure proper communication and
leadership direction.
· Conducts training and compliance for ServSafe Alcohol Awareness
· Advise employees of changes or additions to company or departmental policies.
· Required to evaluate the performance of the Bar Tenders and Bar Servers and prepare
and present action plans. These action plans will include concise, specific and
measurable objectives for staff to complete within a certain time frame to achieve
business objectives.
Venue Supervision
· Maintain high level of supervision & presence in your venue (s).
· Prioritize your supervision, strategically addressing our four pillars: guest satisfaction,
crew satisfaction, financial performance, safety security and environment.
· Exhibits active leadership style by setting positive operational tone in all venues with
regular consistent professional interaction.
· Actively observe service quality; overseeing creative processes with all beverage
presentations
· Inspecting cleanliness and organization of venues
· Evaluating work functions in order to determine best service practices
· Recognizing and complimenting strong performers and outstanding service;
communicating performance issues to staff; and following up on all matters requiring
attention
· Answers inquiries pertaining to bar services and general information.
· Actively promotes and follows ServSafe responsible service of alcoholic beverages.
· Interacts with guests to answer questions, provide operational information, and promote
beverage selections and/or up-sell to premium brands.
· Suggest appropriate & suitable alternatives if beverage product request is not available in
current inventory.
· Assists SRBM and SABM in optimizing team schedules including contract lengths and
staffing coordination to ensure smooth team transition and consistent management
coverage in all venues.
· Promotes high level of familiarity and knowledge of all current beverage menus.
· Works closely with Management and teams to ensure all functions are executed to guest
satisfaction
· Must demonstrate skills in resolving conflict among employees
· QUALIFICATIONS
Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements:
· High school education or vocational; a minimum of five (5) years beverage-related
experience and/or training; or equivalent combination of education and experience.
· Ability to write reports and business correspondence. Ability to effectively present
information and respond to questions from employees and customers.
· Ability to calculate figures and amounts such as discounts, interest, commissions, tips,
proportions, percentages.
· Adept with basic computer software required to effectively communicate within the
division and hotel and to administrate Beverage Operation BOH needs
· Actively uses current management systems to monitor staffing levels, performance
monitoring and related financial reports and follows up as needed

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Position Description
Position Title: Bar Server
POSITION SUMMARY

Bar Servers are assigned to work primarily in designated “Assistance bar venue(s)” and can
also be scheduled to support the beverage operation in “Primary bar venue(s)Bar Servers suggests, serves and sells beverages to guests seated at tables or standing in bars,
cocktail lounges or for special events throughout the vessel by performing the following
ESSENTIAL DUTIES AND RESPONSIBILITIES
All duties and responsibilities are to be performed in accordance with Royal Caribbean
International’s The Royal Way, SQM standards, USPH and HACCP guidelines, ServeSafe,
environmental, and workplace safety policies and procedures. Each shipboard employee may
be required to perform all functions in various food and beverage service venues throughout
the ship.In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence ,
each employee conducts oneself in a professional and courteous manner at all times. This
consists of physical and verbal interactions guests or fellow shipboard employees and/or in the
presence of guest contact and crew areas.Reports to assigned workstation assignments on time, properly groomed and
dressed according to Royal Caribbean International’s The Royal Way. This includes
a clean uniform, nametag and any other uniform related item.Confirms venue ambiance (lighting, temperature, music) according to The Royal Way.
· Greets and engage with guests to answer questions and provide operational
information.
· Actively promote and sell beverage packages.· Provide beverage service to package guests according to company standards.Sell and/or up-sell guests to premium brands.
· Accurately computes bill and presents for payment. Collects charge card for drinks
served and inputs accurate data in the point-of-sale system. Calculates tips,
discounts, percentages and refunds as needed.
· Presents statement to guest for signature and collects payment. (Unless transaction
is a package - zero value check )
· Takes orders for and serves light meals and hors d'oeuvres according to venue
requirements.
· Ensures stations and/or tables are clean, orderly and properly set with matches,
clean ashtrays and beverage menus, etc. Removes empty or dirty glasses and bottles
and returns them to the bar or galley.
· Works independently and without immediate supervision. Promotes teamwork and
provides on-the-job training to Bar Utility personnel to strengthen their current
performance.
· May perform Bar Server duties during special events and parties not located in the
bars or lounges.
· May work in outside weather conditions and is occasionally exposed to wet and/or
humid conditions.
· Provides assistance for the set-up, service and break down for private functions and
weddings.
· At the beginning and ending of each shift, completes side duties that include
preparing the areas for service and ensuring proper closing procedures.
· Employee must occasionally perform wheelchair duties, housekeeping support
duties & other assigned non- revenue related tasks.
· Assists in the restocking of the bar locations and provision areas
· Attends meetings, training activities, courses and all other work-related activities as
required.
· Successfully passes ServSafe training within first 30 days of contract.
· Performs related duties as required. This position description in no way states or
implies that these are the only duties to be performed by the shipboard employee
occupying this position. Shipboard employees will be required to perform any
other job-related duties assigned by their supervisor or management.
QUALIFICATIONS
Minimum hiring, language and physical requirements to perform the job
Hiring Requirements:
· High school education or vocational; a minimum of two (2) years beverage-related
experience and/or training; or equivalent combination of education and experience.
· Ability to write reports and business correspondence. Ability to effectively present
information and respond to questions from employees and customers.
· Ability to calculate figures and amounts such as discounts, interest, commissions,
tips, proportions, percentages.
· Working knowledge of varying brands and quality of liquors and beers.·
Knowledge of varying brands and quality of wines.
· Working knowledge of public health standards.
· Ability to up-sell and promote drinks and specials
· Actively follows ServSafe responsible service of alcoholic beverages.
· Successfully passes ServSafe training within the first 30 days of contract
Language Requirements
Ability to speak and read English - analyze and interpret procedure manuals and memos,
technical procedures or governmental regulations.
Physical Requirements
While performing the duties of this job, the employee is regularly required to stand;
walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and
arms; talk and hear; and taste and smell. In the event of an emergency, the employee
may be required to sit, stoop, kneel or crawl. Specific vision abilities required by this job
include close vision, distance vision, peripheral vision, depth perception and the ability to
adjust focus.
· All shipboard employees must be physically able to participate in emergency
life-saving procedures and drills. Full use/range of motion of arms and legs as
well as full visual, verbal and hearing abilities are required to receive and give
instructions in the event of an emergency requiring the lowering of a life boat.
· The employee must occasionally lift and/or move up to 50 pounds.
· The employee must occasionally work in an environment where guests are
permitted to smoke cigarettes and cigars.
· The employee must occasionally perform wheelchair duties, housekeeping support
duties & other assigned non- revenue related tasks.
The employee must be able to perform regular shifts in outdoor environments such as ship open
deck areas and private island destinations.

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Position Title: Senior Molecular Bartender
Reports To: Senior Molecular Bartender /Assistant Beverage Operations Manager


Position Summary:
This position supervises one or more specific Bar venues while also working behind the Bar and
providing fast, efficient, professional and courteous service to all guests. Improves and maintains
sales and profitability and reduces or eliminates Guest’s complaints. Ensures company standards
are followed as per the Beverage Operations Manual.

Qualifications:
· Minimum of one year beverage – related experience with an upscale /casual restaurant, lounge,
hotel, resort or cruise ship (shipboard experience preferred).
· Knowledge of Wine, Spirits, Beer and Cocktails.
· Ability to analyze and interpret documents such as recipes and manuals.
· Ability to multi-task and remain organized and flexible in a fast-paced environment.
· Excellent communication and interpersonal skills, including the ability to interact effectively
with guests and all levels of employees.
· Certified in making molecular cocktails (preferred ).

Key Performance Indicators (KPI’s):
· KPI’s assigned to position/department.
Operational Effectiveness:
· Ensures all operating standards and procedures are executed consistently.
· All areas are clean, USPH compliant and visually appealing at all times.
· All equipment is properly repaired and maintained.
· Adequate products, beverage and supplies, are on hand at all times.
· Upholds STAR, Safety, Environmental and other company policies and standards.
· Effectively resolves guest complaints and makes every effort to ensure that guest leave
the bar lounge satisfied.
· Provides quality beverages consistently to all guests.
· Follows standards for merchandising, stocking, rotating and storing products.
· Contributes to F&B goals for increasing sales and improving profits.
LEADERSHIP:
Leadership Effectiveness:
· Stays “above the line” and accepts ownership for achieving results in all areas of accountability
including SGI, ratings, revenue, and expenses, USPH, Workplace Safety and Crew Satisfaction.
· Continuously displays inspirational leadership capabilities through encouragement and
recognition.
· Addresses challenges in a transparent fashion using a fact based approach at all times.
· Inspires commitment and pride by acting as a role model and fostering a team environment.
· Creates a climate of trust and mutual respect.
· Collaborates well and works up, down and across the organization.
Modern Luxury:
· Active ambassador of the brand’s Modern Luxury concept and Company’s standards.
· Consistently evaluates the team against the brand’s Modern Luxury concept and Company’s
standards.
· Ensures that all communication is professional and according to brand standards.
· Exhibits professional leadership presence, positive energy and passion in all situations.
· Brings out the best in his/her team through authenticity, care and humility.
· Enlivens the importance of ‘Empathy’ when dealing with both guest and crew concerns.
Talent:
· Provides candid ongoing feedback and takes appropriate action to improve performance.
· Accurately identifies talent and follows the Company’s promotion process.
· Ensures the effective development of all crew members.
Physical & Language Requirements:
· While performing the duties of this job, the employee is regularly required to stand; walk; use hands to
touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must
occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
· All shipboard employees must be physically able to participate in emergency life saving procedures and
drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required
to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability
to lift and/or move up to 50 pounds.
· All shipboard employees must be able to communicate in the English language in order to understand and
interpret written procedures. This includes the ability to give and receive instructions in written and
verbal forms and to effectively present information and respond to questions from guests, supervisors and
co-workers.

Apply Now

If you wish to send your application via
e-mail : jobs@oceanjobs.ro

Position Title: Senior Flair Bartender
Reports To: Senior Flair Bartender/Assistant Beverage Operations Manager


Position Summary:
This position supervises one or more specific Bar venues while also working behind the Bar and
providing fast, efficient, professional and courteous service to all guests. Improves and maintains
sales and profitability and reduces or eliminates Guest’s complaints. Ensures company standards
are followed as per the Beverage Operations Manual.
Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and
responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.

Qualifications:
· Minimum of one year beverage – related experience with an upscale or upscale/casual restaurant,
lounge, hotel, resort or cruise ship.(shipboard experience preferred)
· Knowledge of Wine, Spirits, Beer and Cocktails
· Ability to analyze and interpret documents such as recipes and manuals
· Ability to multi-task and remain organized and flexible in a fast-paced environment
· Excellent communication and interpersonal skills, including the ability to interact effectively
with guests and all levels of employees.
· Must be able to juggle, throw, and catch bottles

Job Skills/Results
Operations:
· Ensures all operating standards and procedures are executed consistently
· All areas are clean, USPH compliant and visually appealing at all times
· All equipment is properly repaired and maintained
· Adequate products, beverage and supplies, are on hand at all times
· Guest facing communication is professional, on brand and visually appealing
· Upholds STAR, Safety, Environmental and other company policies and standards
· Effectively resolves guest complaints and makes every effort to ensure that guest leave
the bar lounge satisfied
· Provides quality beverages consistently to all guests
· Follows standards for merchandising, stocking, rotating and storing products
· Contributes to F&B goals for increasing sales and improving profits
· Takes initiative in learning all aspects of the Flair Bartender position
· Consistently prepares drinks in a manner that exudes showmanship and visual excitement
LEADERSHIP:
Leadership Effectiveness:
· Stays “above the line” and accepts ownership for achieving results in all areas of accountability
including SGI, ratings, revenue, and expenses, USPH, Workplace Safety and Crew Satisfaction.
· Continuously displays inspirational leadership capabilities through encouragement and
recognition.
· Addresses challenges in a transparent fashion using a fact based approach at all times.
· Inspires commitment and pride by acting as a role model and fostering a team environment.
· Creates a climate of trust and mutual respect.
· Collaborates well and works up, down and across the organization.
Modern Luxury:
· Active ambassador of the brand’s Modern Luxury concept and Company’s standards.
· Consistently evaluates the team against the brand’s Modern Luxury concept and Company’s
standards.
· Ensures that all communication is professional and according to brand standards.
· Exhibits professional leadership presence, positive energy and passion in all situations.
· Brings out the best in his/her team through authenticity, care and humility.
· Enlivens the importance of ‘Empathy’ when dealing with both guest and crew concerns.
Talent:
· Provides candid ongoing feedback and takes appropriate action to improve performance.
· Accurately identifies talent and follows the Company’s promotion process.
· Ensures the effective development of all crew members
Physical & Language Requirements:
· While performing the duties of this job, the employee is regularly required to stand; walk; use hands to
touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must
occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
· All shipboard employees must be physically able to participate in emergency life saving procedures and
drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required
to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability
to lift and/or move up to 50 pounds.
· All shipboard employees must be able to communicate in the English language in order to understand and
interpret written procedures. This includes the ability to give and receive instructions in written and
verbal forms and to effectively present information and respond to questions from guests, supervisors and
co-workers.

Apply Now 

If you wish to send your application via
e-mail : jobs@oceanjobs.ro

Position Title: Senior Bartender
Reports To: Assistant Bar Manager
Direct Reports: Bartenders
Bar Servers


Position Summary:
This position supervises one or more specific Bar venues while also working behind the Bar and
providing fast, efficient, professional and courteous service to all guests. Improves and maintains
sales and profitability and reduces or eliminates Guest’s complaints. Ensures company standards
are followed as per the Beverage Operations Manual.
Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and
responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.

Qualifications:
· Minimum of one year beverage – related experience in a supervisory capacity in an
upscale/casual restaurant, lounge, hotel, resort or cruise ship.(shipboard experience preferred )
· Knowledge of Wine, Spirits, Beer and Cocktails
· Ability to analyze and interpret documents such as recipes and manuals
· Able to multi-task and remain organized and flexible in a fast-paced environment
· Excellent communication and interpersonal skills, including the ability to interact effectively
with all levels of employees.

Key Performance Indicators (KPI’s):
· KPI’s assigned to position/department.
Operational Effectiveness:
· Ensures all operating standards and procedures are executed consistently
· Responsible for assigned Bar Venue
· Ensures all areas are clean, USPH compliant and visually appealing at all times
· Ensures all equipment is properly repaired and maintained
· Adequate products, including food, beverage and supplies, are on hand at all times
· Effectively resolves guest complaints and makes every effort to ensure guests leave the bar
lounge satisfied
· Develops and implements new ideas for revenue and operational efficiencies
· Ensures the effective planning, marketing and selling of all revenue opportunities
· Enters all requisitions for their respective area in Crunchtime

LEADERSHIP:
Leadership Effectiveness:
· Stays “above the line” and accepts ownership for achieving results in all areas of accountability
including SGI, ratings, revenue, and expenses, USPH, Workplace Safety and Crew Satisfaction.
· Continuously displays inspirational leadership capabilities through encouragement and
recognition.
· Addresses challenges in a transparent fashion using a fact based approach at all times.
· Inspires commitment and pride by acting as a role model and fostering a team environment.
· Creates a climate of trust and mutual respect.
· Collaborates well and works up, down and across the organization.

Modern Luxury:
· Active ambassador of the brand’s Modern Luxury concept and Company’s standards.
· Consistently evaluates the team against the brand’s Modern Luxury concept and Company’s
standards.
· Ensures that all communication is professional and according to brand standards.
· Exhibits professional leadership presence, positive energy and passion in all situations.
· Brings out the best in his/her team through authenticity, care and humility.
· Enlivens the importance of ‘Empathy’ when dealing with both guest and crew concerns.
Talent:
· Provides candid ongoing feedback and takes appropriate action to improve performance.
· Accurately identifies talent and follows the Company’s promotion process.
· Ensures the effective development of all crew members.

Physical & Language Requirements:
· While performing the duties of this job, the employee is regularly required to stand; walk; use hands to
touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must
occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
· All shipboard employees must be physically able to participate in emergency life saving procedures and
drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required
to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability
to lift and/or move up to 50 pounds.
· All shipboard employees must be able to communicate in the English language in order to understand
and interpret written procedures. This includes the ability to give and receive instructions in written and
verbal forms and to effectively present information and respond to questions from guests, supervisors and
co-workers.

Apply Now 

If you wish to send your application via
e-mail : jobs@oceanjobs.ro

Senior Barista
Reports To: Assistant Beverage Operations Manager
Direct Reports: Baristas
Bar Servers


Position Summary:
This position supervises Café al Bacio and /or Cova Café while also working and providing fast,
efficient, professional and courteous service to all guests. Improves and maintains sales and
profitability and reduces or eliminates Guest’s complaints. Ensures company standards are
followed as per the Beverage Operations Manual.
Qualifications:
· Minimum of one year food service/hospitality – related experience
· Knowledge of coffee, tea and specialty coffee drinks
· Guest service focused and solution oriented
· Ability to analyze and interpret documents such as recipes and manuals
· Ability to multi-task and remain organized and flexible in a fast-paced environment
· Excellent communication and interpersonal skills, including the ability to interact effectively
with guests and fellow employees
Core Competencies:
Job Skills/Results:
Key Performance Indicators (KPI’s):
· KPI’s assigned to position/department.
Operational Effectiveness:
· Ensures all operating standards and procedures are executed consistently
· All areas are clean, USPH compliant and visually appealing at all times
· Upholds STAR, Safety, Environmental and other company policies and standards
· Effectively resolves guest complaints and makes every effort to ensure that guest leave the Cafe
satisfied
· Creates opportunities for the guest to interact with the product
· Provides quality beverages consistently to all guests
· Follows standards for merchandising, stocking, rotating and storing products
· Contributes to F&B goals for increasing sales and improving profits
· Takes initiative in learning all aspects of the Barista position
LEADERSHIP:
Leadership Effectiveness:
· Stays “above the line” and accepts ownership for achieving results in all areas of accountability
including SGI, ratings, revenue, and expenses, USPH, Workplace Safety and Crew Satisfaction.
· Continuously displays inspirational leadership capabilities through encouragement and
recognition.
· Addresses challenges in a transparent fashion using a fact based approach at all times.
· Inspires commitment and pride by acting as a role model and fostering a team environment.
· Creates a climate of trust and mutual respect.
· Collaborates well and works up, down and across the organization.
Modern Luxury:
· Active ambassador of the brand’s Modern Luxury concept and Company’s standards.
· Consistently evaluates the team against the brand’s Modern Luxury concept and Company’s
standards.
· Ensures that all communication is professional and according to brand standards.
· Exhibits professional leadership presence, positive energy and passion in all situations.
· Brings out the best in his/her team through authenticity, care and humility.
· Enlivens the importance of ‘Empathy’ when dealing with both guest and crew concerns.
Talent:
· Provides candid ongoing feedback and takes appropriate action to improve performance.
· Accurately identifies talent and follows the Company’s promotion process.
· Ensures the effective development of all crew members.
Physical & Language Requirements:
· While performing the duties of this job, the employee is regularly required to stand; walk; use hands to
touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must
occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
· All shipboard employees must be physically able to participate in emergency life saving procedures and
drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required
to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability
to lift and/or move up to 50 pounds.
· All shipboard employees must be able to communicate in the English language in order to understand and
interpret written procedures. This includes the ability to give and receive instructions in written and
verbal forms and to effectively present information and respond to questions from guests, supervisors and
co-workers.

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If you wish to send your application via Email: jobs@oceanjobs.ro

Position Title: Private Beverage Attendant
Reports To: Senior Assistant Beverage Operations Manage
r

Position Summary
The Private Bar & Beverage Attendant is responsible to maintain all guests’ stateroom private bars to
ensure they are fully stocked and inspected everyday. In charge of ordering, placement of products,
rotation of the products as well as inventory.
Essential Duties & Responsibilities
Employees may be required to perform any other job-related duties assigned by their supervisor
or management. All duties and responsibilities are to be performed in accordance with the
Company's Safety, Quality and Environmental standards.
Ensure adequate supplies are brought up from the storerooms to pantry on a 1. daily basis or as
needed.
2. Maintain the private bars par levels.
3. Anticipates the guest’s needs and responds promptly.
4. Acknowledges the guests and addresses them according to the Celebrity Connections.
5. Ensure the stock cart is maintained and kept neat and organized.
6. Maintain the stateroom private bars well stocked and replenished as needed and as per the par
levels.
7. Ensure that the products are rotated on a regular basis.
8. Conducts daily inventory as well as at the end of each cruise.
9. Incumbent should be knowledgeable with the onboard POS and Crunch Time system.
10. Responsible to charge the guest’s folio number for items consumed.
11. Return the completed bar checks to the assigned place.
12. Ensures Private Bar storeroom is stocked up to par level. Is responsible to fill requisition and
procedures.
14. Follow up on any discrepancies as it relates to private bar charges as it relates to the guest
folio.
15. Performs related duties as required. This position description in no way states or implies that these
are the only duties to be performed by the shipboard employee occupying this position. Shipboard
employees will be required to perform any other job-related duties assigned by their supervisor or
management.
Financial Responsibilities
Financial responsibilities for budget, expenses and/or achievement of revenue targets.
 This position is responsible for cost containment through the proper use, handling and maintenance
of records, reports, supplies and equipment.
Motivational Responsibilities
People management responsibilities to ensure optimal performance of the function.
 This position does not have supervisory responsibilities.
Qualifications
Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements:
 Minimum of one-year (1) beverage related experience and/or training. Equivalent combination of
education and experience.
 Ability to communicate tactfully and effectively with guests, department heads and crewmembers to
foresee and resolve problems and negotiate resolutions.
 Working knowledge of computers, Internet access, and the ability to navigate within a variety
software packages such as Excel, Word, or related
 programs.
 Completion of high school or GED required; university degree preferred.
Language Requirements:
 Ability to speak English clearly, distinctly and cordially with guests.
 Ability to read and write English in order to understand and interpret written procedures. This
includes the ability to give and receive instructions in written and verbal forms and to effectively
present information and respond to questions from guests, supervisors and co-workers.
 Ability to speak additional languages such as Spanish, French or German preferred but not required.
Physical Requirements:
 While performing the duties of this job, the employee is regularly required to stand; walk; use hands
to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee
must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job
include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to
adjust focus.
 All shipboard employees must be physically able to participate in emergency life saving procedures
and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are
required to receive and give instructions in the event of an emergency including the lowering of
lifeboats. Ability to lift and/or move up to 50 pounds,

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If you wish to send your application via
E-mail : jobs@oceanjobs.ro

Position Title: Molecular Bartender
Reports To: Head Bartender/Assistant Bar Manager

Position Summary:
The Molecular Bartender position provides efficient, fast, professional and courteous service to all
guests, as well as demonstrating excellent salesmanship. The goal of this position is to help maintain a
smooth operation of the bars on a day-to-day basis according to company policy and standards.
Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and
responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.

Qualifications:
· Minimum of one year beverage – related experience with an upscale /casual restaurant, lounge,
hotel, resort or cruise ship (shipboard experience preferred).
· Knowledge of Wine, Spirits, Beer and Cocktails.
· Ability to analyze and interpret documents such as recipes and manuals.
· Ability to multi-task and remain organized and flexible in a fast-paced environment.
· Excellent communication and interpersonal skills, including the ability to interact effectively
with guests and all levels of employees.
· Certified in making molecular cocktails (preferred ).

Key Performance Indicators (KPI’s):
· KPI’s assigned to position/department.
Operational Effectiveness:
· Ensures all operating standards and procedures are executed consistently.
· All areas are clean, USPH compliant and visually appealing at all times.
· All equipment is properly repaired and maintained.
· Adequate products, beverage and supplies, are on hand at all times.
· Upholds STAR, Safety, Environmental and other company policies and standards.
· Effectively resolves guest complaints and makes every effort to ensure that guest leave the bar
lounge satisfied.
· Provides quality beverages consistently to all guests.
· Follows standards for merchandising, stocking, rotating and storing products.
· Contributes to F&B goals for increasing sales and improving profits.
People Skills:
Interpersonal Effectiveness:
· Stays “above the line” and accepts ownership for achieving results in all areas of accountability
including SGI, ratings, revenue, Workplace Safety.
· Resolves conflict with fact-based communication.
· Fosters team unity and inspires commitment to Celebrity Cruises.
· Collaborates well and works up, down and across the organization.
· Assists in training of all crew, including new hires.
Modern Luxury:
· Knows our brand standards and is accountable for executing against them at all times.
· Guest facing communication is professional, on brand and visually appealing.
· Is a role model for others and serves as a positive ambassador of Celebrity Cruises.
· Exhibits professional presence, positive energy and passion in all situations.
· Brings out the best in the team through authenticity, care and humility.
Physical & Language Requirements:
· While performing the duties of this job, the employee is regularly required to stand; walk; use hands to
touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must
occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
· All shipboard employees must be physically able to participate in emergency life saving procedures and
drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required
to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability
to lift and/or move up to 50 pounds.
· All shipboard employees must be able to communicate in the English language in order to understand and
interpret written procedures. This includes the ability to give and receive instructions in written and
verbal forms and to effectively present information and respond to questions from guests, supervisors and
co-workers.

Apply Now online  

If you wish to send  your application via e-mail : jobs@oceanjobs.ro

Position Description
Position Title: Bartender
POSITION SUMMARY

Bartenders are assigned to work primarily in designated “Assistance bar venue(s)” and can
also be scheduled to support the beverage operation in “Primary bar venue(s)”.
Bartenders actively engage with guests and crew to suggest, prepare and serve both alcoholic
and non-alcoholic beverages in their assigned venue by performing the following essential
duties and responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
All duties and responsibilities are to be performed in accordance with Royal Caribbean
International’s The Royal Way, SQM standards, USPH and HACCP guidelines, ServeSafe,
environmental, and workplace safety policies and procedures. Each shipboard employee may
be required to perform all functions in various food and beverage service venues throughout
the ship.
In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence ,
each employee conducts oneself in a professional and courteous manner at all times. This
consists of physical and verbal interactions guests or fellow shipboard employees and/or in the
presence of guest contact and crew areas.
· Reports to assigned workstation assignments on time, properly groomed and
dressed according to Royal Caribbean International’s The Royal Way. This includes
a clean uniform, name tag and any other uniform related item.
Assigned venue according to individual’s performance history and ability enhance
the venue’s unique concept, atmosphere, success and profitability.
Ability to speak additional languages such as Spanish, French, German, Italian, or
Portuguese are preferred in some venues.
Promotes teamwork within venue to enhance sales performance and guest
satisfaction.Provide fast efficient and professional service and mixology to guests and crew in
all assigned venues including service bar areas.
· Working knowledge of inventory control methods and standards.
· Ability to up-sell and promote drinks and specials. Ability to entertain guests with
tricks and juggling is a plus.
· Ability to apply customer service skills according to Royal Caribbean International’s
The Royal Way when interacting with guests and coworkers.
· Ability to provide on-the-job training to Bar Servers and Bar Utility personnel.
· Completion of high school or basic education equivalency preferred.
· Actively follows ServSafe responsible service of alcoholic beverages.
· Successfully passes ServSafe training within the first 30 days of contract.
Language Requirements
Ability to speak and read English - analyze and interpret procedure manuals and memos,
technical procedures or governmental regulations.
Certain “Primary bar venues” such as Boleros may require staff to demonstrate a more
specific language skill set, including at least English + one of the below languages
· Spanish
· Portuguese
· Italian
Physical Requirements
While performing the duties of this job, the employee is regularly required to stand;
walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and
arms; talk and hear; and taste and smell. In the event of an emergency, the employee
may be required to sit, stoop, kneel or crawl. Specific vision abilities required by this job
include close vision, distance vision, peripheral vision, depth perception and the ability to
adjust focus.
· All shipboard employees must be physically able to participate in emergency
life-saving procedures and drills. Full use/range of motion of arms and legs as
well as full visual, verbal and hearing abilities are required to receive and give
instructions in the event of an emergency requiring the lowering of a life boat.
· The employee must occasionally lift and/or move up to 50 pounds.
· The employee must occasionally work in an environment where guests are
permitted to smoke cigarettes and cigars.
· The employee must occasionally perform wheelchair duties, housekeeping support
duties & other assigned non- revenue related tasks.
· The employee must be able to perform regular shifts in outdoor environments such as
ship open deck areas and private island destinations.

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Position Title: Tailor
POSITION SUMMARY
Performs garment alterations for guests and crew members by performing the following
essential duties and responsibilities. Also responsible for managing the onboard Floral

Cart program.
ESSENTIAL DUTIES AND RESPONSIBILITIES
All duties and responsibilities are to be performed in accordance with Royal Caribbean
International’s The Royal Way, SQM standards, USPH guidelines, environmental, and
safety policies. Each shipboard employee may be required to perform all functions in
various food and beverage service venues throughout the ship.
In accordance with Royal Caribbean International’s philosophy of Anchored in
Excellence , each employee conducts oneself in a professional and courteous manner at all
times. This consists of physical and verbal interactions guests or fellow shipboard
employees and/or in the presence of guest contact and crew areas.
Fits garment on guest or crew member to determine required alterations. 1. Studies
garment and uses tape measure to measure sections such as sleeves, pants and
hems Marks alteration lines and re-sews garment using needle and thread or
sewing machine.
2. Attends meetings, training activities, courses and all other work related activities
as required.
3. Manages the in-house tuxedo program through rental and pre-booked tuxedos.
4. all tuxedo items.
5. Demonstrates exceptional customer service skills including strong communication
skills.
6. Manages the onboard floral cart, prepares, delivers, and sells flowers.
7. Fully owns any guest concern in line with onboard problem resolution guidelines
to ensure maximum guest satisfaction.
8. Performs related duties as required. This position description in no way states or
implies that these are the only duties to be performed by the shipboard employee
occupying this position. Shipboard employees will be required to perform any
other job related duties assigned by their supervisor or management
QUALIFICATIONS
Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements:
 Minimum one to two years tailor or seamstress experience in a commercial dry
cleaning or related establishment.
 Ability to alternate a variety of garments and operate sewing equipment.
 Ability to apply customer service skills according to Royal Caribbean International’s
The Royal Way when interacting with guests and coworkers.
 Completion of high school or basic education equivalency preferred.
Internal Candidate Requirements:
In addition to the stated hiring requirements, internal candidates are required to fulfill
the following:
Completion of one full contract with a performance rating of satisfactory or above.
Must fulfill all requirements as stated in "Chart Your Course" or meet the external hiring
requirements as detailed above.
· Must have been in current, permanent position and complete one entire contract
with a performance rating of Satisfactory or above in that position before applying.
· No written warning on file within the past 6 months.
Language Requirements:
 Ability to speak English clearly, distinctly and cordially with guests.
 Ability to read and write English in order to understand and interpret written
procedures. This includes the ability to give and receive instructions in written and
verbal forms and to effectively present information and respond to questions from
guests, supervisors and co-workers.
 German, Italian,
Mandarin or Portuguese is preferred.
Physical Requirements:
While performing the duties of this job, the shipboard employee is regularly required to
stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear;
and taste or smell. Specific vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception, and ability to adjust
focus.
All shipboard employees must be physically able to participate in emergency life saving
procedures and drills. Full use and range of arms and legs as well as full visual, verbal
and hearing abilities are required to receive and give instructions in the event of an
emergency including the lowering of lifeboats. Ability to lift and/or move up to 50
pounds.

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Public Area Attendant
Position Summary: This Position maintains all public areas, crew Public Areas, outer deck
(Pools and Jacuzzis) and all public restrooms, in a clean and orderly condition by performing

essential duties and responsibilities described underneath. The Public Area attendants could be
used in different areas on a rotation basis.
Essential Duties and Responsibilities:
All duties and responsibilities are to be performed in accordance with Royal Caribbean
International’s, SOP’s, SQM standards, USPH guidelines, environmental, and safety policies.
In accordance with Royal Caribbean International’s Royal Way Experience, each employee
exemplifies friendly, passionate, committed behavior at all time. This consists of physical and
verbal interactions with guests and fellow shipboard employees.
Each shipboard employee may be required to perform all functions in various service venues
throughout the ship.
· Operates steam cleaning equipment/machines, scrapers, brooms and a variety of hand and
power tools. Uses a variety of cleaners and chemicals depending on the cleaning needs.
Mixes water and detergents in a container to prepare cleaning solutions, according to
specifications.
· Cleans public bathrooms, elevators, offices and crew corridors in areas not under the
responsibility of a BASO.
· Cleans carpet, upholstery, floors, walls, ceilings, draperies, windows, and area accessories
to remove effects of smoke, water and other damages such as dirt, soot, stains, mildew,
and excess water and moisture.
· Sprays or fogs carpet, upholstery, and accessories with fabric conditioners and protectors,
clean and sanitize. Dusts furniture and washes windows, walls, ceilings, woodwork, and
door panels. Polishes brass and other metal fixtures.
· Notifies management of all malfunctions, safety, security, maintenance-related issues, etc.
· Maintains cleaning supplies and equipment in good working order. Makes
recommendations for the requisitions of supplies and equipment when needed.
· Maintains current knowledge of the ship’s regular events and special functions by
reviewing all available data (daily Compass, etc.) in order to provide guests with accurate
information to answer questions.
· Assist food service personnel in the collection of soiled glasses, china, cutlery, etc.,
throughout the vessel and transports to designated collection areas.
· Empties and cleans wastebaskets and ash trays and transports trash to disposal area.
· Transports guests’ luggage to assigned areas during embarkation and disembarkation.
· Attends meetings, training activities, courses and all other work-related activities as
required.
· Maintains a safe, clean and sanitary pool area for guests and shipboard employees,
including the turf. Follows procedures to open and close the pool each day. Assist Life
Guard on duty to attach and detach net over the pool.
· Enforces Pool Deck lounge chairs reservation SOP’s.
· Makes sure that wet floors are constantly mopped/dried.
· Observes general safety regulations are followed, responds to any type of emergency by
dialing 911.
· Maintains deck furniture in a clean and orderly fashion. Stacks chairs and transports to
assigned areas. Inspects deck chairs on a daily basis for condition of straps (if damaged,
heavily stained or missing, replace immediately), and inspects for leg caps (if missing
replace immediately).
· Issues / tracks towels for guests according to the Pool Towel Policy. Folds towels on port
days and transports towels to the towel station.
· Cleans and sanitizes pool area and spa showerheads on a monthly schedule. Follows
shipboard cleaning schedules to ensure periodic deep cleaning of the pools and Jacuzzis.
· Performs a variety of duties when the pool area is closed.
· Children Swimming Pool Life Jackets should be monitored, cleaned and sanitized on a
daily basis.
· Performs related duties as required. This position description in no way states or implies
that these are the only duties to be performed by the shipboard employee occupying this
position. Shipboard employees will be required to perform any other job-related duties
assigned by their supervisor or management.
Qualifications:
· Minimum one-year previous cleaning experience, preferably in a 4- or 5-star hotel.
· Knowledge of proper cleaning techniques, requirements and use of equipment.
· Knowledge of proper chemical handling.
· Ability to apply customer service skills, according to Royal Caribbean International’s
SOP’s, when interacting with guests and coworkers.
· Completion of high school or basic education equivalency preferred.
Language Requirements:
· Ability to speak English clearly, distinctly and cordially with guests is a required.
· Ability to read and write English to understand and interpret written procedures.
· This includes the ability to give and receive instructions in written and verbal forms and
to effectively present information and respond to questions from guests, supervisors and
fellow crew.
Physical Demands:
· While performing the duties of this job, the shipboard employee is regularly required to
stand, walk, use hands to touch, handle, or feel, reach with hands and arms, talk or hear,
and taste or smell. Specific vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception, and ability to adjust
focus.
· All shipboard employees must be physically able to participate in emergency lifesaving
procedures and drills. Full use and range of arms and legs as well as full visual, verbal
and hearing abilities are required to receive and give instructions in the event of an
emergency including the lowering of lifeboats. Ability to lift and/or move up to 50
pounds.

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position title: Stateroom Attendant
department: Housekeeping
position reports to: Assistant Chief Housekeeper



Position Summary:
Maintains an assigned section of staterooms and corridors in a clean and orderly
manner by performing the following essential duties and responsibilities.
Competencies:
job skills/results
Business Acumen
· This position is responsible for cost containment through the proper use, handling and
maintenance and distribution chemicals, supplies, equipment, stateroom amenities and
consumable items.
· Conducts workstation spot checks to ensure items are correctly stored to minimize
deterioration and waste.
· Each shipboard employee may be required to perform all functions in various service
venues and throughout the ship.
· Follows all daily, weekly and monthly stateroom, balcony and corridor cleaning
procedures to ensure standards are met.
· Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard
operation, in order to assist guests and crewmembers with inquiries.
· Performs related duties as required. This position description in no way states or implies
that these are the only duties to be performed by the shipboard employee occupying this
position. Shipboard employees will be required to perform any other job-related duties
Contributes to Business Performance
· All duties and responsibilities are to be performed in accordance with ISM/ISO and SQM
standards, USPH guidelines, Environmental, and Safety policies.
· Maintains current knowledge of the ship’s regular events and special functions by
reviewing all available data, including the daily newsletter, in order to provide guests
with accurate information to answer questions.
· Responsible to make beds, clean the bathroom and stateroom room in according to the
Save the Waves program and following USPH guidelines.
· Ensure that soiled linen and terry are sorted in linen bags as prescribe, ready for
Linen-runner to collect and return to the laundry.
· Dusts furniture. Washes walls, ceiling, and woodwork. Washes windows and door
panels. Cleans carpet, upholstery, floors, walls, ceilings, draperies, windows, and room
accessories. Sweeps, scrubs and vacuums. Sprays or fogs carpet, upholstery, and
accessories with fabric conditioners and protectors, deodorizers, and disinfectants.
· Ensure that all glasses in the bathroom and stateroom are washed in the Dishwasher
during every service. Replenishes daily supplies such as soap, amenities, mineral water,
stationary supplies.
· Ensure that mini bar items are replaced daily by the Private Bar and that the receipt are
presented in a Folder to the guest and sign docket handed back to Private Bar.
· Receives guest’s laundry and dry cleaning and transports to laundry for processing.
Returns cleaned laundry to guest's stateroom and presents laundry bills.
· Maintains all equipment such as vacuum cleaners, trolleys etc. in proper working
condition.
· Transports guest’s luggage to assigned areas during embarkation and disembarkation.
· Maintains cleaning supplies and equipment in good working order. Requisitions supplies
and equipment when needed. Ensures that work area is free from hazards to guests and
other shipboard crewmembers.
Cultivates Customer First
· Celebrity Cruises expects each shipboard employee to consistently exemplify the
principles of the STAR Program's Credo to all team members.
· During embarkation, greets the guests of their assigned sections and introduces
him/herself. Explains stateroom amenities and lay out including mini bar, interactive
system and all available services onboard ship. Describes his/her function including duty
hours and other available room services. May be assigned to the gangway to greet guests,
if needed
· Provides personalized assistance to guests by following Celebrity’s standards of service
and style.
People skills
Demonstrates Passion, Drive and Energy
· Each housekeeping shipboard employee reports to their workstation assignment on time
and properly groomed and dressed according to standards. This includes a clean uniform,
nametag, and any other uniform related item.
Cross Team Collaboration
· Notifies management of the malfunction of lighting, heating and ventilation equipment
· Attends meetings, training activities, courses and all other work-related activities as
required.
Acts with Integrity
· It is every employee’s responsibility to conduct oneself in a professional and courteous
manner at all times. This consists of physical and verbal interactions with guests or fellow
shipboard employees and/or in the presence of guest contact and Crewmember areas.
Qualifications:
· Minimum one to two years previous cleaning experience in an upscale hotel, resort or
cruise line shipboard experience preferred).
· Knowledge of proper cleaning techniques, requirements and use of equipment.
· Knowledge of proper chemical handling.
· Ability to apply customer service skills, according to Company policy, when interacting
with guests and coworkers.
· Completion of high school or basic education equivalency preferred.
Internal Candidate Requirements:
In addition to the stated hiring requirements, internal candidates are required to fulfill the
following:
· Completion of a minimum of one contracts as an ECCR attendant or Staff
Attendant/Captains Attendant with a performance rating of satisfactory or above along
with demonstrated leadership skills.
Language Requirements:
· Ability to speak English clearly, distinctly and cordially with guests.
· Ability to read and write English in order to understand and interpret written procedures.
This includes the ability to give and receive instructions in written and verbal forms and
to effectively present information and respond to questions from guests, supervisors and
co-workers.
· Ability to speak additional languages such as Spanish, French or German preferred.
Physical Requirements:
Minimum physical requirements to perform the job.
· While performing the duties of this job, the employee is regularly required to stand; walk;
use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or
smell.
· The employee must frequently lift and/or move up to 50 pounds.
· Specific vision abilities required by this job include close vision, distance vision, color
vision, peripheral vision, depth perception, and ability to adjust focus.
· All shipboard employees must be physically able to participate in emergency lifesaving
procedures and drills. Full use and range of arms and legs as well as full visual, verbal and
hearing abilities are required to receive and give instructions in the event of an emergency
including the lowering of lifeboats.

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Position Title: Laundry Attendant

POSITION SUMMARY
Collect soiled linen, Sorting, Washing, Ironing, Dry Cleaning and transferring linen to the
use areas.


ESSENTIAL DUTIES AND RESPONSIBILITIES

Royal Caribbean International expects each shipboard management team member to
relentlessly exemplify the principles of the Anchored in Excellence Credo to all team
members. In addition, all duties and responsibilities are to be performed in accordance with
Royal Caribbean International’s Gold Anchor standards, SQM standards, USPH
guidelines, environmental, and safety policies. Each shipboard employee may be
required to perform all functions in various venues and throughout the ship.
In accordance with Royal Caribbean International's philosophy of Anchored in Excellence,
each employee conducts oneself in a professional and courteous manner at all times. This
consists of physical and verbal interactions with guests or fellow shipboard employees
and/or in the presence of guest contact and crew areas.
1. Prepare soiled linen for wash.
2. Sorting linen by degree of soil and type of fabric
3. Ensure linen is free of garbage and sorted by color
4. Check for any tears or damage of all clothes from guests and crew before washing
and report any bad condition to the Laundry Master
5. Load, using properly weighted loads and select proper formula on washers.
6. Laundering of all onboard linen, Guest’s clothes, Crew’ clothes and uniforms
7. Ironing and Dry Cleaning
8. Inform the Laundry Master about any malfunction on finishing equipment or
problems with safety mechanisms.
9. Proper use of chemicals
10. Fold and stack linen on shelves
11. Inspect the quality of linen on shelves
12. Cleaning of all equipment
13. Cleaning dryer lint screens
14. Check safety devises, turning on steam, water and air valves
15. Check iron roll pressure
16. Report leaking valves, damaged insulation, air and water path.
17. Keep the work area safe, clean, sanitized and organized.
18. Fully aware of the OPP plan and follows all protocols for handling infected linens
at all times.
19. Other duties may be assigned. Understand and can apply in work practices
environmental policies and procedures concerning such functions as collection,
sorting and disposal of solid wastes and use of chemicals associated with cleaning,
dry cleaning and laundry operations.
20. Know and follow all SQM policies.
21. All shipboard employees must be physically able to participate in emergency life
saving procedures and drills. Full use/range of motion of arms and legs as well as
full visual, verbal and hearing abilities are required to receive and give instructions
in the event of an emergency requiring the lowering of a lifeboat.
QUALIFICATIONS
Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements:
A minimum of three years of related experience and/or training in the laundry field.
Internal Candidate Requirements:
In addition to the stated hiring requirements, internal candidates are required to fulfill
the following:
 Must fulfill all requirements as stated in "Chart Your Course" or meet the external
hiring requirements as detailed above.
 Must have been in current, permanent position and complete one entire contract
with a performance rating of Satisfactory or above in that position before applying.
 No written warning on file within the past 6 months.
 Must successfully complete the process for shipboard job applications.
Language Requirements:
 Ability to speak English clearly, distinctly and cordially with guests.
 Ability to read and write English in order to understand and interpret written
procedures. This includes the ability to give and receive instructions in written and
verbal forms and to effectively present information and respond to questions from guests,
supervisors and co-workers.
 Ability to speak additional languages such as Spanish, French, German, Italian,
Mandarin or Portuguese is preferred.
Physical Requirements:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. While performing the
duties of this job, the employee is regularly required to stand; walk; use hands to finger,
handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste
or smell. In the event of an emergency the employee may be required to sit, stoop, kneel
or crawl.
The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities
required by this job include close vision, distance vision, color vision, peripheral vision,
depth perception, and the ability to adjust focus.

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Position Description
Position Title: Bar Utility
POSITION SUMMARY


Maintains bar work areas, glassware, equipment and utensils in clean, orderly and stocked
condition. Responsible for supporting bar operations by performing the following
essential duties and responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
All duties and responsibilities are to be performed in accordance with Royal Caribbean
International’s The Royal Way, SQM standards, USPH and HACCP guidelines,
ServeSafe, environmental, and workplace safety policies and procedures. Each shipboard
employee may be required to perform all functions in various food and beverage service
venues throughout the ship.
In accordance with Royal Caribbean International’s philosophy of Anchored in
Excellence , each employee conducts oneself in a professional and courteous manner at all
times. This consists of physical and verbal interactions guests or fellow shipboard
employees and/or in the presence of guest contact and crew areas.
Maintains the cleanliness of the bar work areas and follows 1. proper washing and
sanitation of glasses, work areas, utensils, pantries, floors, equipment, etc.
Washes worktables, walls, refrigerators, equipment and all related surfaces and
counters. Sweeps and mops floor. Utilizes proper USPH sanitation procedures at
all times.
2. Segregates and removes trash and garbage and places it in designated containers.
Steam cleans or hoses out garbage cans. Utilizes proper USPH sanitation
procedures at all times.
3. glasses in the
proper racks or on conveyor to dishwashing machine. Operates washing machine
according to instructions. Inspects glasses for cracks, chips and removes them
from circulation. Returns clean glasses to their appropriate places according to
handling procedures. Utilizes proper USPH procedures at all times.
4. Ensures an adequate supply of glassware is on hand at all times. Retrieves
glassware from central location and restocks as needed. Utilizes proper USPH
procedures at all times.
5. Keeps ice bins stocked at all times. Retrieves ice from central location and
restocks as needed. Utilizes proper USPH procedures at all times.
6. Ensures dry snack bowls are filled at all times. Utilizes proper USPH procedures
at all times.
7. Collects and transports a variety of supplies between storage and work areas.
Places items in the appropriate location in the bar. Utilizes proper USPH
procedures at all times.
8. Participates with the bar staff in all activities required in opening and/or closing
the bar. Utilizes proper USPH procedures at all times.
9. On boarding days, loads shipments from vendors onboard the vessel to storage
area and then to assigned bar.
10. Attends meetings, training activities, courses and all other work-related activities
as required.
11. Able to accurately complete transfer documentation.
12. Performs related duties as required. This position description in no way states or
implies that these are the only duties to be performed by the shipboard employee
occupying this position. Shipboard employees will be required to perform any
other job-related duties assigned by their supervisor or management.
QUALIFICATIONS
Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements:
 Successfully completes Royal Caribbean International’s Alcohol Awareness
Training Tests (ServSafe) with a passing score, within 30 days of contract.
 Previous utility or cleaning experience in a 4 or 5 star restaurant, hotel, lounge,
cruise ship etc. preferred.
 Ability to work independently and assess bar needs for restocking
 Completion of high school or basic education equivalency preferred.
knowledge of bar
equipment (blenders, flash blenders, ice machines)
 Ability to collect and transport supplies from various locations throughout the
vessel.
 Completion of high school or basic education equivalency preferred.
 Ability to speak additional languages such as Spanish, French, German, Italian, or
Portuguese is preferred.
Internal Candidate Requirements:
In addition to the stated hiring requirements, internal candidates are required to fulfill
the following:
 Must meet the external hiring requirements as detailed above.
 Actively follows ServSafe responsible service of alcoholic beverages.
 Successfully passes ServSafe training within the first 30 days of contract.
 Must have been in current, permanent position and completed one entire contract
with a performance rating of Satisfactory or above in that position before
applying.
 No written warnings on file within the past 6 months.
 Must successfully complete the process for Shipboard Job Applications.
Language Requirements:
 Ability to speak English clearly, distinctly, and cordially with guests.
 Ability to speak additional languages such as Spanish, French, German, Italian, or
Portuguese is preferred.
 Ability to read and write English in order to understand and interpret written
procedures. This includes the ability to give and receive instructions in written and
verbal forms and to effectively present information and respond to questions from
guests, supervisors, and co-workers.
 Physical Requirements:
While performing the duties of this job, the shipboard employee is regularly required to
stand for long periods of time; walk; use hands to touch, handle, or feel; reach with hands
and arms; talk or hear; and taste or smell. Specific vision abilities required by this job
include close vision, distance vision, color vision, peripheral vision, depth perception,
and ability to adjust focus.
All shipboard employees must be physically able to participate in emergency life saving
procedures and drills. Full use and range of arms and legs s well as full visual, verbal and
hearing abilities are required to receive and give instructions in the event of an emergency
including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.

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POSITION: Commis Cook & II (Hot Kitchen, Pantry, Butcher)

Qualifications:
• Minimum of 2 years experience in same position in a 4 or 5-star hotel, large scale resorts, restaurant or high volume food service not limited to commissary or catering services.
• Has an ability to demonstrate the preparation of recipes for all basic, meat and sauces.
• Familiar in advance cooking method Dry-heat and Moist-Heat methods, and can use variety of knife skills
• Completion of high school or basic education equivalency
• Can communicate in English
• Can work in a much longer hour
• A degree from a culinary school is a plus 

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POSITION: Commis II (Pastry)
• Minimum of 2 years experience in same position in a 4 or 5-star hotel, large scale resorts, restaurant or high volume food service not limited to commissary or catering services.
• Associate Degree in Pastry, vocational training in culinary institution, or diploma in culinary arts
• Has an ability in designing, decorating, garnishing, and finishing of pastry
• Can communicate in English.
• Willing to work on a shifting schedule 

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POSITION: Commis I (Pastry)
• Minimum of 3 years of experience in same position in a 4 or 5-star hotel, large scale resorts, restaurant or high volume food service not limited to commissary or catering services
• Able to follow recipes and instructions accurately
• Good Knowledge of pastry arts and ingredients
• Associate Degree in Pastry, vocational training in culinary institution, or diploma in culinary arts
• Has an ability in designing, decorating, garnishing, and finishing of pastry
• Can communicate in English
• Willing to work on a shifting schedule 

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POSITION: Pastry Cook
• Minimum of 4 years of experience in same position in a 4 or 5-star hotel, large scale resorts, restaurant or high volume food service not limited to commissary or catering services.
• Proven experience as a Pastry Cook in a fast-paced environment.
• Has an experience in handling and supervising commis positions.
• Cruise line industry experience in the same position is a plus
• Excellent knowledge of pastry arts and ingredients
• Associate Degree in Pastry, vocational training in culinary institution, or diploma in culinary arts
• Good Leadership skills
• Can communicate in English
• Willing to work on a shifting schedule

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POSITION: Commis II & I (Bakery)
• 2-4 years of experience in same position in a 4 or 5-star hotel, large scale resorts, restaurant or high volume food service not limited to commissary or catering services
• Associate Degree in Bakery, vocational training in culinary institution, or diploma in culinary arts
• Ability to follow recipes
• Experienced in doughs preparation using weigh scale
• Familiar in using different bakery equipment
• Can communicate in English
• Willing to work on a shifting schedule 

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Chef De Partie (Hot Kitchen, Pantry, Pastry & Bakery)
• Minimum of 4 years of experience in same position in a 4 or 5-star hotel, large scale resorts, restaurant or high volume food service not limited to commissary or catering services.
• Strong background in using various methods in cooking, ingredients, equipment and tools.
• Excellent communication and leadership skills
• Amenable to work in different section in the kitchen such as (Cold, Hot, Pastry, Baker etc.)
• Has an ability to lead a team and run a section
• Can communicate in English
• Willing to work on a shifting schedule
• Cruise line experience is a plus
• Culinary Degree is a plus or training related to Culinary or Gastronomy 

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Job Description
position title: Assistant Waiter
department: Food and Beverage
position reports to: Waiter/Head Waiter/Maitre D’
Number of stripes: None
direct reports: None
prepared by: Consultant, Restaurant Operations

Position Summary:

Assistant Waiter will perform the functions of the restaurant sequence of service and all essential duties and responsibilities outlined below. These locations include but are not limited to Main Dining Room, Windjammer, and Specialty Restaurants.
While performing their role in the restaurant venues, He/She will be engaged in providing courteous and professional service to guests. The duties described below are performed either personally or through subordinates.

job skills/results

1. Participates in rotational service delivery schedule, working in casual and formal dining service and various other food and beverage service venues.
2. Provides assistance and support to assigned team of Waiters while working in the dining room to ensure efficient and seamless service delivery of all meals to guests.
3. Learns and uses appropriate food and wine terminology and pronunciation to enhance the guest’s dining experience. Becomes familiar with menu descriptions and wine lists in order to discuss items appropriately with guests.
4. Obtains linen, silverware, glassware, and china to set tables.
5. Arranges settings on tables per standards
6. Greets and escorts guests to their assigned seats per standards
7. Presents both food and beverage menus to guests, suggests dinner courses, appropriate wines and answers questions regarding menu and wine selections per standards. Makes recommendations to entice guests with thoughtful response.
8. Enters food and beverage orders in the point-of-sale system.
9. Maintains assigned station including table pieces, side stands and chairs per the clean ship matrix and public health standards.
10. Observes guests to anticipate their needs and responds to any additional requests and to determine when the food and beverage service has been completed.
11. Participates in dining room entertainment as directed by established activities and specific itinerary adaptations such as theme night parades.
12. Attends meetings, training activities, courses and all other work related activities as required.
13. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
14. Actively follows the ServSafe responsible service of alcoholic beverages.

Cultivates Customer First

· Demonstrates a passion for customer service excellence and understands the implications of cultural differences for service requirements
· Follows all Royal Way Standards with regards to service including greeting and escorting guests, using guests’ names and observing guests to anticipate needs. Ensures complete guest satisfaction.
· Takes ownership for guest issues/concerns and follows up to ensure resolution
· Always provides guests with alternatives and avoids using the word “No”
people skills
Demonstrates Passion, Drive and Energy
· Demonstrates pride, passion and commitment to our Royal Way hospitality philosophy
· Smiles when on duty; is always pleasant and upbeat
Acts with Integrity
· Achieves business results through the delivery of an exceptional customer service experience, never via the solicitation of ratings
Qualifications (Education, Work Experience, Skills and Abilities):
Hiring Requirements:
· Two to three years previous waiter experience, preferably in a 4 or 5 star restaurant
· Ability to apply customer service skills, according to Royal Caribbean International’s The Royal Way, when interacting with guests and co-workers.
· Ability to perform basic math functions with regard to meal count procedures.
· Completion of high school or basic education equivalency preferred.
· Ability to speak additional languages such as Spanish, French, German, Italian, or Portuguese is preferred.
· Successfully passes ServSafe training within the first 30 days of contract.

Internal Candidate Requirements
In addition to the stated hiring requirements, internal candidates are required to fulfill the following:
· Must fulfill all requirements as stated in "Career Eligibility File”
Language Requirements:

· Ability to speak English clearly, distinctly and cordially with guests
· Ability to speak additional languages such as Spanish, French, German, Italian or Portuguese preferred
· All shipboard employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.

Physical Requirements:

· While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
· All shipboard employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. The employee must have the ability to lift and/or move up to 50 pounds.

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POSITION SUMMARY

Provides food service to guests in Cafe Promenade, Jade Sushi, Sorrento's and/or various venues by performing the following essential duties and responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Gold Anchor Standards, SQM standards, USPH and HACCP guidelines, environmental, and work place safety policies and procedures. Each shipboard employee may be required to perform all functions in various food and beverage service venues throughout the ship.

In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.

1. Learns and uses appropriate food and beverage terminology and pronunciation, to enhance the guest’s dining experience. Becomes familiar with menu descriptions and beverage lists in order to discuss items appropriately with guests.
2. Obtains tableware and equipment to set tables. Arranges settings on tables per Gold Anchor Standards.
3. Greets guests, per Gold Anchor Standards. Ensures friendly accurate service is provided to all guests during their meal.
4. Presents both food and beverage menus to guests; suggests menu options, appropriate beverages, and answers questions regarding menu, per Gold Anchor Standards. Makes recommendations to entice guests while meeting management goals to reduce particular inventory stock.
5. Relays order to galley as required and serves courses from galley and beverages from various locations.
6. Garnishes and decorates dishes as required prior to serving.
7. Enters food and beverage orders in the point-of-sale system.
8. Maintains assigned station, including table pieces, and chairs in a clean and orderly manner.
9. Observes guests to anticipate their needs and responds to any additional requests and to determine when the food and beverage service has been completed.
10. Carries dirty dishes from respective dining rooms to kitchen/galley. Wipes table tops and chairs with damp cloth. Replaces soiled table linens and sets tables with silverware and glassware.
11. Maintains cleanliness and appearance of their working area in accordance with all USPH and company standards.
12. Attends meetings, training activities, courses and all other work-related activities as required.
Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:
• Two year food and/or beverage service experience, preferably in a 4 or 5 star restaurant. Banquet experience preferred.
• Ability to distinguish soft drink varieties.
• Knowledge of basic buffet food items.
• Ability to apply customer service skills, according to Royal Caribbean International’s Gold Anchor Standards, when interacting with guests and coworkers.
• Ability and willingness to perform Johnny Rockets dance routines.
• Ability to follow Ben & Jerry Ice Cream scooping and presentation procedures.
• Completion of high school or basic education equivalency preferred.

Internal Candidate Requirements:

In addition to the stated hiring requirements, internal candidates are required to fulfill the following:
• Must have previously served as a Mess Attendant and fulfill all requirements as stated in "Chart Your Course.”
• Completion of one full contract with a performance rating of satisfactory or above.
• No written warnings on file within the past 12 months.
• Must successfully complete the process for a shipboard job application.
Language Requirements:
• Ability to pass ISF Marlins Test level 2
• Ability to speak English clearly, distinctly and cordially with guests.
• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French or German preferred.

Physical Requirements:
While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.

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Position Description
Position Title: Waiter
POSITION SUMMARY


Provide service to guests in all Restaurant Operations areas by performing the following essential duties and responsibilities outlined below.

ESSENTIAL DUTIES AND RESPONSIBILITIES

All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Gold Anchor Standards, SQM standards, USPH and HACCP guidelines, environmental, and work place safety policies and procedures. Each shipboard employee may be required to perform all functions in various food and beverage service venues throughout the ship.

In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.

I. Learns and uses appropriate food and wine terminology and pronunciation. Becomes knowledgeable of menu descriptions and wine lists in order to discuss items appropriately and to enhance the guests' dining experience.
II. Provides on-the-job leadership and guidance to Assistant Waiters to strengthen their current performance and in preparation for possible advancement to a Waiter position.
III. Obtains linen, silverware, glassware, and china to set tables.
IV. Arranges settings on tables per Gold Anchor Standards.
V. Greets and escorts guests, where applicable to their assigned seats, or to available seating, per Gold Anchor Standards.
VI. Presents both food and beverage menus to guests, suggests dinner courses, appropriate wines and answers questions regarding menu and wine selections per Gold Anchor Standards. Makes recommendations to entice guests while meeting management goals to reduce particular inventory stock.
VII. Relays order to galley as required and serves courses from galley and beverages from various locations.
VIII. Provides quality control of all food and beverage presentations. Garnishes and decorates items as required prior to serving.
IX. Enters food and beverage orders in the point-of-sale system.
X. Responsible for maintaining cleanliness and integrity of assigned station including (but not limited to) table pieces, side stands and chairs.
XI. Observes guests to anticipate their needs, responds to any additional requests and determines when the food and beverage service has been completed.
XII. Participates in dining room entertainment as directed by established activities and specific itinerary adaptations such as the theme night parades.
XIII. Participates in rotational service delivery schedule working in Windjammer, Room Service and/or other food and beverage service venues.
XIV. Attends meetings, training activities, courses and all other work-related activities as required.
Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

• Two to three years previous waiter experience, preferably in a 4 or 5 star restaurant
• Ability to apply customer service skills, according to Royal Caribbean International’s Gold Anchor Standards, when interacting with guests and co-workers.
• Ability to perform basic math functions with regard to meal count procedures.
• Completion of high school or basic education equivalency preferred.

Internal Candidate Requirements:
In addition to the stated hiring requirements, internal candidates are required to fulfill the following:
• Must fulfill all requirements as stated in "Chart Your Course".
• Must have been in current permanent position of Assistant Waiter an absolute minimum 90 days, with a performance rating of satisfactory or above in that position, before applying.
• Must complete one full contract, with a performance rating of satisfactory or above, with Royal Caribbean International before any placement will occur.
• No written warnings on file within the past 12 months.
• Must successfully complete the process for shipboard job applications.

Language Requirements:
• Ability to pass ISF Marlins Test level 2.
• Ability to speak English clearly, distinctly and cordially with guests.
• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.

Physical Requirements:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds. 

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Position Title: RESTAURANTS ATTENDENT

POSITION SUMMARY

Provides food service to guests in Cafe Promenade, Jade Sushi, Sorrento's and/or various venues by performing the following essential duties and responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Gold Anchor Standards, SQM standards, USPH and HACCP guidelines, environmental, and work place safety policies and procedures. Each shipboard employee may be required to perform all functions in various food and beverage service venues throughout the ship.

In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.

1. Learns and uses appropriate food and beverage terminology and pronunciation, to enhance the guest’s dining experience. Becomes familiar with menu descriptions and beverage lists in order to discuss items appropriately with guests.
2. Obtains tableware and equipment to set tables. Arranges settings on tables per Gold Anchor Standards.
3. Greets guests, per Gold Anchor Standards. Ensures friendly accurate service is provided to all guests during their meal.
4. Presents both food and beverage menus to guests; suggests menu options, appropriate beverages, and answers questions regarding menu, per Gold Anchor Standards. Makes recommendations to entice guests while meeting management goals to reduce particular inventory stock.
5. Relays order to galley as required and serves courses from galley and beverages from various locations.
6. Garnishes and decorates dishes as required prior to serving.
7. Enters food and beverage orders in the point-of-sale system.
8. Maintains assigned station, including table pieces, and chairs in a clean and orderly manner.
9. Observes guests to anticipate their needs and responds to any additional requests and to determine when the food and beverage service has been completed.
10. Carries dirty dishes from respective dining rooms to kitchen/galley. Wipes table tops and chairs with damp cloth. Replaces soiled table linens and sets tables with silverware and glassware.
11. Maintains cleanliness and appearance of their working area in accordance with all USPH and company standards.
12. Attends meetings, training activities, courses and all other work-related activities as required.
Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:
• Two year food and/or beverage service experience, preferably in a 4 or 5 star restaurant. Banquet experience preferred.
• Ability to distinguish soft drink varieties.
• Knowledge of basic buffet food items.
• Ability to apply customer service skills, according to Royal Caribbean International’s Gold Anchor Standards, when interacting with guests and coworkers.
• Ability and willingness to perform Johnny Rockets dance routines.
• Ability to follow Ben & Jerry Ice Cream scooping and presentation procedures.
• Completion of high school or basic education equivalency preferred.

Internal Candidate Requirements:

In addition to the stated hiring requirements, internal candidates are required to fulfill the following:
• Must have previously served as a Mess Attendant and fulfill all requirements as stated in "Chart Your Course.”
• Completion of one full contract with a performance rating of satisfactory or above.
• No written warnings on file within the past 12 months.
• Must successfully complete the process for a shipboard job application.
Language Requirements:
• Ability to pass ISF Marlins Test level 2
• Ability to speak English clearly, distinctly and cordially with guests.
• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French or German preferred.

Physical Requirements:
While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.

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WAITER

Tasks / Responsibilities
Service-oriented assistance to our international guests
Implementation of quality standards in the restaurant
Independent handling of a service station
Perform all mise-en-place duties
Cooperation in bar and deck events
Active support of the other departments on board

Requirements
Experience in a comparable position
In-depth knowledge of food and beverage
Good communication skills in professional English and / or in German
Friendly and service-oriented personality
Excellent teamwork and stress resistance
Well-groomed appearance

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BAR-WAITER 

Tasks / Responsibilities
Service-oriented assistance to our international guests
Implementation of quality standards in the restaurant
Independent handling of a service station
Perform all mise-en-place duties
Cooperation in bar and deck events
Active support of the other departments on board

Requirements
Experience in a comparable position
In-depth knowledge of food and beverage
Good communication skills in professional English and / or in German
Friendly and service-oriented personality
Excellent teamwork and stress resistance
Well-groomed appearance

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CABIN STEWARD

Tasks / Responsibilities

Daily service of the guest cabins and public areas
Ensuring and adhering to our quality and service standards
Active work and support in the on board-laundry
Careful handling of cleaning material according to HACCP regulations
Active support of the other departments on board

Requirements
Experience in a comparable position
High sense for cleanliness and hygiene
Good communication skills in English and / or German
Friendly and service-oriented personality
Well-groomed appearance
Excellent teamwork

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Tasks / Responsibilities

Daily laundering of all linen, towels and table clothes
Correct handling of the guest laundry and crew uniforms
Ensuring and adhering to our quality and service standards
Careful handling of cleaning material according to HACCP regulations
Active support of the other departments on
board

Requirements

Experience in a comparable position
High sense for cleanliness and hygiene
Good communication skills in English and / or German
Friendly and service-oriented personality
Well-groomed appearance
Excellent teamwork
We are looking forward to receive your application

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Housekeeper


Responsible for the following duties as related to the housekeeping department:

Setting up of written duty rosters for all housekeeping staff, as well as planning of stations
Organizing, managing and motivating all housekeeping staff
Implementing and maintaining the company standards and budgets for the housekeeping department
Servicing the cabins in a selected station
Ensuring that the laundry is running smoothly
Maintaining control of external laundered linen and uniforms, including quality control and control of delivery notices
Issuing, controlling and ensuring return of company uniforms

Maintaining impeccable cleanliness, hygiene and tidiness in the serviced cabins and all public passenger and crew areas
Performing active cost controlling and maintaining budgets in the housekeeping department
Taking monthly stock, as per company’s instructions
Providing continuous training for all housekeeping staff
Implementing correct appearance/uniformity, as well as standards of personal hygiene of all housekeeping crew
Providing efficient services in cooperation with the Hotel Manager
Performing various preparatory duties prior to and at the end of the season

Qualifications

English and/or German spoken
Completed training (school)
3 years of management experience in a comparable position
Experience as a chambermaid aboard ships
Requirements
independence
management skills
motivational skills
flexibility
organizational skills
loyalty
honesty
objectivity
stress resistance
high standards for cleanliness/hygiene

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EXECUTIVE CHEF

RESPONSIBLE FOR THE ENTIRE FOOD DEPARTMENT, INCLUDING:
SET UP OF WRITTEN DUTY ROSTERS FOR ALL GALLEY CREW AND STAFF
ORGANIZING, MANAGING AND MOTIVATING ALL GALLEY CREW AND STAFF
PREPARATION AND DISTRIBUTION OF ALL DAILY MEALS INCLUDING SET UP OF THE BREAKFAST BUFFET ACCORDING TO THE FOOD MANUAL (MENU CYCLE)
RESPONSIBLE FOR THE IMPLEMENTATION AND MAINTAINING OF THE CORPORATE STANDARDS IN THE FOOD DEPARTMENT 

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SOUS CHEF

Responsible for the entire food department, including duties such as:
Relieving the Executive Chef of duties, if necessary
Preparing and distributing all daily meals, including set up of the breakfast buffet according to the food manual (menu cycle)
Assisting the Executive Chef in ordering food supplies
Assisting with the loading and checking of ship’s supplies
Taking monthly stock of supplies in cooperation with the Executive Chef
Providing continuous training to galley crew-members
Co-responsible for the entire food department, including duties such as:.

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CHEF DE PARTIE

PREPARATION AND DISTRIBUTION OF ALL DAILY MEALS ACCORDING TO FOOD MANUAL (MENU CYCLE)
RESPONSIBLE FOR A SECTION IN THE GALLEY
CO-RESPONSIBLE FOR ACHIEVING AND MAINTAINING THE COMPANY STANDARDS AND BUDGETS IN THE FOOD DEPARTMENT
ASSISTANCE TO THE EXECUTIVE CHEF IN ORDERING FOOD SUPPLIES
ASSISTANCE WITH THE LOADING OF THE SHIP’S SUPPLIES
CO-RESPONSIBLE FOR PROPER STORING OF ALL FOOD AND GALLEY SUPPLIES AND STOCK
CO-RESPONSIBLE FOR THE CORRECT HANDLING OF ALL FOOD STOCK, PRODUCTS AND ALL EQUIPMENT IN THE FOOD DEPARTMENT

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DEMMIE CHEF 

Tasks / Responsibilities

Service-oriented assistance to our international guests
Implementation of quality standards in the restaurant
Independent handling of a service station
Perform all mise-en-place duties
Cooperation in bar and deck events
Active support of the other departments on board

Requirements


Experience in a comparable position
In-depth knowledge of food and beverage
Good communication skills in professional English and / or in German
Friendly and service-oriented personality
Excellent teamwork and stress resistance
Well-groomed appearance
EU passport

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JUNIOR CHEF 

Active help with the preparation and distribution of all daily meals including set up of the breakfast buffet according to the food manual (menu cycle)
Co-responsible for the implementation and maintaining of the corporate standards and budgets in the food department

Assistance with the loading of ship’s supplies
Co-responsible for the correct handling of all food stock, products and all equipment in the food department

Co-responsible for an impeccable cleanness, hygiene and tidiness in the galley area
Assistance with the taking of the kitchen inventory as per company’s directives 

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UTILITY  

Tasks / Responsibilities

Daily service of the guest cabins and public areas
Ensuring and adhering to our quality and service standards
Active work and support in the on board-laundry
Careful handling of cleaning material according to HACCP regulations
Active support of the other departments on board

Requirements

Experience in a comparable position
High sense for cleanliness and hygiene
Good communication skills in English and / or German
Friendly and service-oriented personality
Well-groomed appearance
Excellent teamwork


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RESTAURANT MANAGER 

Responsible for the entire restaurant and bar department, including duties such as:
Setting up written duty rosters for service crew and staff in the restaurant and bar
Organizing, managing and motivating all service staff in the restaurant and bar
Implementing and maintaining the company standards in the restaurant and bar department
Handling of seat assignment

Keeping control of and assisting with the service in all outlets
Ordering supplies in cooperation with the Hotel Manager
Checking and overseeing the loading and organization of all relevant supplies
Properly storing all restaurant supplies and equipment
Correctly handling all food stock, as well as all the equipment in the restaurant and bar department
Maintaining impeccable cleanliness, hygiene and tidiness in the restaurant and bar department
Checking, distributing and replacing, if necessary, all printed matter, floral arrangements and other decorations in the restaurant and bar

Performing cost controlling and maintaining budgets in the restaurant and bar department
Taking monthly stock, as per company’s instructions
Ensuring that all service staff is continuously trained
Implementing correct appearance/uniformity, as well as standards of personal hygiene of all service staff

Organizing, supervising and providing active support of all food & beverage activities
Performing various preparatory duties prior to and at the end of the season
Actively participating in the management of the hotel department
Maintaining an active presence at official occasions and events on board, as per the manual

Qualifications


English and/or German spoken and written
Completed vocational food & beverage training
Experience on ships
Experience with computerized cash registers
Experience in the food & beverage industry
3 years of management experience in a comparable position

Requirements

friendliness
courtesy
honesty
independence
leadership qualities
flexibility
organizational skills
loyalty
objectivity
excellent communication skills
stress resistance

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NIGHT WATCH

Responsible for the reception area and for the safety and security, including duties such as:
Settling all administrative jobs as per company directives
Completing and checking all outlets’ settlements, including checking and booking the guest-checks in the hotel system

Preparing a Night Audit report, balancing the volume of sales between the cash register and the hotel system .Entering inventory data for Food & Beverage equipment, as per company’s directives
Editing custom lists, as per Hotel Manager’s instructions
Generally relieving the Senior Receptionist and Hotel Manager of administrative jobs
Entering data and evaluating passenger’s comment forms .

Co-responsible for the following duties:


Preparing the ship for a smooth disembarkation
Ensuring that the accounting system is running smoothly
Correctly handling all of the equipment within the front desk area
Maintaining impeccable cleanliness, hygiene, and tidiness at the front desk and all applicable offices
Actively supporting all departments, as per Hotel Manager’s directives

Qualifications

English and German written and/or spoken
Completed vocational training in hotel- or service industry
1 year of experience in a comparable position
Administrative experience
Computer skills (Microsoft Office)
Experience with modern communication methods
Experience with computerized cash registers
Requirements
friendliness
courtesy
honesty
independence
flexibility
organisational skills
loyalty
objectivity
excellent communication skills
stress resistance

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E-mail : jobs@oceanjobs.ro

1ST RECEPTIONIST

Responsible for the entire front desk department, including duties such as:

Setting up of written duty rosters for all front desk staff and hairdresser/shop personnel
Managing, motivating and providing continuous training of all front desk staff
Setting up of written duty rosters for all housekeeping staff, as well as planning of stations (in cooperation with the Hotel Manager)

Organizing and ensuring the realization of efficient and smooth check-in and check-out procedures
Implementing and maintaining the company standards and budgets for the front desk department
Providing correct administrative handling of the cashless system
Settling of the accounts of sales of all outlets onboard
Settling all administrative jobs as per company directives
Correctly forwarding and filing all purchase orders from the hotel department in cooperation with the Hotel Manager

Preparing the Night Auditor report
Generally relieving the Hotel Manager of administrative jobs and active participation in managing the hotel department

Following up on passengers’ requests that have been handed to the front desk
Maintaining impeccable cleanliness, hygiene and tidiness at the front desk area
Entering inventory data and evaluations, as per company’s instructions
Implementing correct appearance/uniformity, as well as standards of personal hygiene of all front desk staff

Co-responsible for maintaining a correct flow of information on board
Final responsibility for the housekeeping department
Maintaining an active presence at official occasions and events

Qualifications
English and German written and spoken
Completed vocational training in the hotel or service industry
2 years of experience in a comparable position
Administrative experience
Computer skills (Microsoft Office)
Experience with modern communication methods
Experience with computerized cash registers
Requirements
friendliness
courtesy
honesty
independence
leadership qualities
flexibility
organizational skills
loyalty
objectivity
excellent communication skills
stress resistance

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MASSAGE THERAPIST

The Massage Therapist reports to the ship's Assistant Spa Manager and to the Salon Manager. He/ she offers professional massage and body treatments (Relaxation, Sport and Deep Tissue massages) to passengers. Responsible for maintaining schedules as well as for the maintenance of the massage equipment and room facilities.

- The Massage Therapist would effectively inform and educate guests about specific wellness issues and would handle passengers’ questions or concerns in a professional and courteous manner

- Must possess a complete knowledge and understanding of all services and products offered and actively promote the beauty salon/ spa treatments, services and products thus increasing revenue as well as his/ her personal earnings

- In cases of passenger complaints the duty of the Massage Therapist is to try to resolve the situation in a polite and professional manner and to make sure that guests are satisfied with the service

- Must be well groomed, keep presentable personal appearance and follow company guidelines regarding uniforms and personal hygiene

- Participates in courses, meetings and training programs organized by the Beauty Salon/ Spa or the cruise line in order to develop the necessary skills needed for promotion to superior level position

Requirements:

European candidates must be qualified in Swedish/Sports massage with NVQ, ITEC, VTCT, (minimum 150 hours). Any additional courses, e.g. aromatherapy, reflexology, Indian head massage, Reiki, remedial massage would be considered as a plus. Massage with Facial. Electrics, Level 2 NVQ and Level 3 NVQ (Massage). 

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HAIRSTYLIST

As an International stylist you will work with all of types of hair, on both ladies and gentlemen, offering all services available in land based salon, together with so much more. As a hair stylist you will need to be multi-talented as you may offer many services. Go Smile teeth whitening, is a safe and effective cosmetic procedure, with the ability to lift stains leaving teeth up to six shades brighter.

Not forgetting your main role, which will be to offer ladies hair up styles and blow-dries for formal evenings, coloring and cutting for ladies and gentlemen. You will need strong communication skills and passion for your work to ensure that your column is always fully booked and that you exceed your revenue targets with ease.

Requirements:
Essential Components Required:
- Advise and consult with clients
- Shampoo and condition hair and scalp
- Style hair using drying and setting techniques
- Cut hair using basic techniques
- Change hair color using basic techniques
- Fulfill salon reception duties
- Develop and maintain effective team work and relationships
- Support the health, safety and security of the salon environment
- Mens Hairdressing
- Dry hair into shape and create a finished look

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PHOTOGRAPHER

The Photo Department on a cruise ship could consist of 3 to 15 photographers (depending on the size of the ship) and offers the following jobs: photo manager, assistant photo manager, photographer, junior photographer and videographer (the videographer position with some cruise lines is within the Cruise Activities / Cruise Staff Department). Seen everywhere on board and ashore, the photographers and videographers are constantly entertaining both the passengers and crew while creating instant memories for everyone around them. Most photographers are employed through concessionaire companies. Some cruise lines run their own photo department operations. In general the work of the Photo Department team members aboard a cruise ship could be subdivided into three main categories of activities - shooting photos (or videos for videographers), processing and printing the footage (work in the lab) and selling the photos, videos and other related retail items in the ship's Photo Gallery.

1. Taking the images. It is really difficult to name all the events and activities taking place on a cruise ship that could be captured by the photographers or videographers. There are two types of typical working days for a photographer on a cruise ship - a port day (when the ship is in port) and a sea day (when the ship is at sea sailing between ports). On a port day the cruise ship photographer would take photos at the gangway when passengers are leaving or entering the ship or ashore where photographers may attend some of the tours, taking pictures of passengers with great scenery in the background - glaciers, volcanoes, important landmarks etc. When the ship stops at one of the many "private islands" that cruise lines have in the Caribbean, the photographers would be taking beach photos. On a sea day photographers would be taking photos entirely on the ship. On formal nights cruise ship photographers will shoot full-length portraits, photos with the Captain and take pictures around ship's dining room tables. The range of photographs will include professional portraiture to candid or social photography. On special theme nights cruise ship photographers will dress up in different costumes and pose with passengers - as pirates on a Caribbean cruise, as animals on a cruise to Alaska etc. Another aspect of the cruise ship photographer job is taking wedding pictures. The number of weddings taking place aboard cruise ships is increasing and this is an opportunity for practicing wedding photography and earning an additional income for ship photographers.

2. Processing and printing the pictures takes place in the ship's photo lab. Not all of the cruise ship photography team members are qualified to perform this task. There is onboard training though and usually by the end of the first contract most of the photographers become familiar with processing and printing photos. In a similar way cruise ship videographers edit and transfer to discs their video footage.

3. Selling the photos, videos and related items. This activity takes place in the Photo Gallery and the Photo Retail Shop aboard the cruise ship. The photographer assumes the role of photo retail sales consultant and sells photos, videos, albums, frames, folios, cameras and photo accessories thus earning individual commission on all sales. The Photo Retail Shop aboard cruise ships offers also printing of photos taken by guests with their personal cameras. Regarding this aspect of the job selling ability is essential. The better salesman a ship photographer is the higher commission he/ she will earn at the end of the cruise. 

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VIDEO OPERATOR

JOB PURPOSE
The Video Operator is in charge of managing the onboard video services and facilities. The Video Operator is in charge of shooting videos of guests on several occasions and locations both on board and/or shore side, according to the schedule planned by the Photo Manager. They will provide superior customer service while ensuring high standard of sales at all times.
KEY RESPONSIBILITIES
• Follows the directions, instructions and schedules given by the Photo Manager;
• Achieves and exceeds the targets set by the Company;
• Persuades guests in a friendly and effective manner;
• Shoots, edits ,produces videos;
• Sells foto and videos to the guests;
• Develops high-end videos and cutting-edge video content to create an attractive product;
• Shoots and edits videos, short and long-form, and creates different video presentation formats;
• Ensures a constant high level of service;
• Perform all aspects of video production, including but not limited to: transports and sets up lighting, camera, audio equipment and on-camera scene/set for field shoots;
• Cleans and organizes the Video Gallery and lockers;
• Performs merchandise loading and inventory under the Manager’s supervision;
• Prepares and takes good care of the video equipment;
• Ensures that materials, machines and equipment are always in good working conditions.
JOB REQUIREMENTS (skills, competencies, experience)
• Fluent in English, oral and written and in at least 2 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any of other language is considered an advantage;
• High School graduate;
• Diploma in Videography courses is highly desirable;
• At least 2 years’ experience as a Video Operator;
• Previous experience on a cruise ship is an advantage;
• Sound knowledge of video techniques, editing and post-production processes and softwares;
• In-depth knowledge of various video codes and formats;•Good knowledge of the main machines and tools (Monitors, Cameras, TV set, Video projectors, Video mixers, Switching matrix);
• Capable of setting up field and studio lighting for single and multi-camera shoots, audio recording and monitoring equipment;
• Environment where this job was carried out (e.g. hotel, banking, etc);
• Computer literacy, knowledge of Edius and Premiere on Windows PC and other professional video editing softwares;
• Strong communication and organization skills;
• Able of managing a high volume of work;
• Able of working in a team to meet common goals;
• Strongly persuasive;
• STCW95 certification is compulsory (Basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);
• A recognised medical certification is required before starting to work on board.
VISA REQUIREMENTS (if any)
• Possess a valid passport and when possible a seaman book copy.

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How Can We Help

Call us on ( 40) 721 351 638 

RIVER SHIPS RECEPTIONIST  

Tasks / Responsibilities

Meetings
Team Work
Participation in regular on board training
Participation in meetings acc. Hotel Manager
Participation in Crew Show requested
Competences
Authorized to issue directives to Night Auditor (concerning work in hotel department)
Evaluation of performance and achievements
 Degree of realization of the Company standards
 Evaluation of passenger comment forms
 Quality of administration
 Conduct and commitment, personal appearance
 Degree of hygiene, cleanness and tidiness in the reception area
 Quality of communication with on board management, crew and head office
Qualifications
Languages
English spoken and written
German spoken and written
Education / Training
Completed vocational training in hotel or service industry
Professional experience
 1 year in a comparable position
 Administrative experience
 IT experience (MS Word /Excel)
 Experience with modern communication and computerized cash registers
Personal profile
character attributes
Friendliness, courtesy, honesty, independence, flexibility, organisational skills, loyalty, objectivity, communication skills, stress resistance and an impeccable appearance

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DOCTOR
BUSINESS AREA: DECK
LINE MANAGER: STAFF CAPTAIN


JOB PURPOSE
In accordance with the department policies and standard procedures, the Doctor’s main task is to provide a high quality and professional medical service for guests and crew members. Having exceptional skills and knowledge ensuring no outbreaks occur on the ship.

KEY ACCOUNT-ABILITIES
• Ensure safe and high-quality patient care 
• Provides high quality medical assistance and minor surgical interventions as required for guests and crew members;
• Ability to work part of the multi-disciplinary team to ensure best care for patients;
• Maintain a positive workplace culture;
• Advises medically wise and reports directly to the Master or Staff Captain of any emergency case requiring shore side attention or intervention unavailable on board;
• Complies with all local, international and specific CDC-related medical procedures and regulations related to GI, ILI and infect o-contagious diseases;
• Assists relevant authorities for port inspections;
• Supervises all his/her Nurse staff tasks;
• Ensures that the Medical Center is always well stocked, and inventory updated in MMS/SeaCare system;
• Oversee the administration and safekeeping of all medications and drugs in accordance with regulations and Company policy;
• Document in the patient’s medical records the nature of the consultations, past medical histories, physical examination findings, diagnoses and differential diagnosis, ensuring the confidentiality of the patient at all times;

QUALIFICATIONS (skills, competencies, experience)

• Fluent English, oral and written. Any additional European language is considered an advantage (Italian, Portuguese, German, Spanish and French);
• Internationally recognized University degree: Bachelor’s in Medicine;
• At least 5 years in post grad Emergency/ICU or Family Medicine or Internal Medicine plus one of the followings:
At least 1-year Emergency Cardiovascular Care
At least 1-year experience in the Coronary Care
• At least 1-year of ACLS clinical interventions;
• At least 1-year performing clinical interventions in PALS and ATLS;
• Holds a current Practicing Registration in good standing;
• Valid Advanced Cardiac Life Support, Advanced Life Support or an equivalent certification;
• Valid Pediatric Advanced Life Support or an equivalent certification;
• Valid Advanced Trauma Life Support or an equivalent certification;
• Sexual Assault training valid for International standards (CVSA);
• Solid experience in advanced care. Ex: sedation procedures, defibrillators, ventilators, patient monitors, sterilizers, etc.;
• Fundamental knowledge of all Sanitation Standards relating to medical requirements;
• Sound knowledge of responsibilities in relation to Food, Water and Air Safety;
• Computer literate;
• Experience in team management and ability to work well in a team;
• Ability to work well under pressure;
• STCW95 certification is compulsory (Basic firefighting, personal survival techniques, elementary first aid, personal security and social responsibility).


VISA REQUIREMENTS (if any)
• Possess a valid passport and when possible a seaman book copy.

In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.

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CABIN STEWARD

Tasks / Responsibilities

Daily service of the guest cabins and public areas
Ensuring and adhering to our quality and service standards
Active work and support in the on board-laundry
Careful handling of cleaning material according to HACCP regulations
Active support of the other departments on board

Requirements
Experience in a comparable position
High sense for cleanliness and hygiene
Good communication skills in English and / or German
Friendly and service-oriented personality
Well-groomed appearance
Excellent teamwork

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